Support Board
Date/Time: Sun, 29 Jun 2025 22:27:31 +0000
CQG Web API SOM down
View Count: 783
| [2021-07-12 13:27:22] |
| Gary Number 2 - Posts: 134 |
|
I received the following message within Sierra Chart log today. Because I do not want to assume what CQG considers "native to the exchange" compared to what I execute within Sierra Chart, should CQG routing (I use AMP + Denali data + CQG routing) just not execute today? CQG WebAPI | User message | Warning: CQG Synthetic order system (SOM) is currently down. That would be any order types not accepted by the exchange natively will not be accepted by CQG. We anticipate a fix at the end of the day. | Source: Customer Service | 2021-07-12 06:06:22.626 *
On a very related note, I know SC Engineering is working towards completion of their direct order routing, but really, it cannot come soon enough. These kinds of messages from CQG occur once a month or more now. CQG routing does not inspire confidence whatsoever. Date Time Of Last Edit: 2021-07-12 13:28:09
|
| [2021-07-12 13:35:28] |
| Gary Number 2 - Posts: 134 |
|
Email from AMP. See attached. |
 Screenshot_20210712-063252.png / V - Attached On 2021-07-12 13:34:18 UTC - Size: 412.99 KB - 215 views |
| [2021-07-12 16:07:31] |
| John - SC Support - Posts: 40645 |
|
Thank you for the information.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-07-12 17:13:39] |
| User209880 - Posts: 6 |
|
too many problems with CQG last time... can't get idea, is this only with AMP or all other brokers have the same problems? also question to Sierra: will you made also own Sierra routing for ICE US or it will just only for CME+Eurex? thank you! |
| [2021-07-12 18:07:50] |
| John - SC Support - Posts: 40645 |
|
Our order routing service is going to be for the CME Group first, and then EUREX. We do not have specific plans after those two at this time.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-07-12 18:15:30] |
| |
|
will you made also own Sierra routing for ICE US or it will just only for CME+Eurex? Only CME and EUREX. Not ICE.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: