Support Board
Date/Time: Sun, 29 Jun 2025 11:36:13 +0000
Short term disconnecting
View Count: 589
| [2021-06-30 16:16:30] |
| User787249 - Posts: 18 |
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Hi, Recently I start to suffer from a lot of short term disconnecting in real time during day session. "Waiting for Historical Data" few seconds later "Historical Download Complete" When see this hang i verified that my internet connection( 100MB download 5MB upload ) is alive, and see no issue with my internet connection.( running speed test during the hang.. ) this are some records from the log I belive start the issue..( 19:04 my time 12:04 market time ) DTC Client socket (2) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2021-06-30 19:04:08.023 * DTC Client socket (2) | Socket gracefully closed by remote side. | 2021-06-30 19:04:08.023 DTC Client socket (2) | CloseSocket call. | 2021-06-30 19:04:08.023 DTC Client socket (2) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2021-06-30 19:04:08.023 SC Data - All Services | Waiting for socket receive thread to end | 2021-06-30 19:04:08.023 DTC Client socket (2) | Closed. | 2021-06-30 19:04:08.023 |
| [2021-06-30 19:35:05] |
| John - SC Support - Posts: 40645 |
|
You are definitely getting disconnections. Refer to the information here: Data/Trading Service Connection and Symbol Issues: 1.2. Network Communication or Server Problem For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-06-30 20:12:57] |
| User787249 - Posts: 18 |
|
I attached ( private )screenshot display SC is allowed application in the firewall ( window defender ) application list. Hope the brutal advice to stop firewall completely will help. Thanks |
Private File Attachment Deleted. |
| [2021-07-01 04:03:46] |
| User787249 - Posts: 18 |
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Hi, Shutdown the windows fire well didn't helped. |
| [2021-07-01 14:50:19] |
| John - SC Support - Posts: 40645 |
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All we can tell you is that there are disconnections occurring due to something blocking the software or an issue with the Internet connection. We do not know anything further than that and it is something that you will need to look into to figure out where the issue is.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-07-02 07:54:23] |
| User787249 - Posts: 18 |
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Hi, I can provide network sniffer log ( wire shark ). Do you have qualified resource to analyze it ? Thanks |
| [2021-07-02 15:18:23] |
| John - SC Support - Posts: 40645 |
|
No, we do not. You would need to work through that yourself.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-07-30 12:48:06] |
| User787249 - Posts: 18 |
|
Hello, After some good days the issue return. please review the attached image display SC latency vs well known service like oneDrive & TeamViwer any suggestions? Thanks |
Private File |
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