Support Board
Date/Time: Mon, 30 Jun 2025 11:02:24 +0000
Bug with CBOE Europe Daily since June the 7th (no data except current bar)
View Count: 504
| [2021-06-21 07:42:07] |
| User393368 - Posts: 12 |
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Hello, There is a critical bug with CBOE Europe Daily since June the 7th (no data except current bar in Historical charts). Please see screenshot attached for the symbol "MRN.P.DX", but it's the same for all the Symbols in Historical charts only. - If I uses "Delete and download data" I get the same thing. - During the day, the current bar is fine, and at bar close it becomes flat Can you let me know if there is anything I can do to fix this ? Regards, |
 Capture-bug-daily.PNG / V - Attached On 2021-06-21 07:41:47 UTC - Size: 21.77 KB - 185 views |
| [2021-06-21 18:18:06] |
| Sierra_Chart Engineering - Posts: 20021 |
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We are checking with our data provider about this. There are two different ways this can be resolved. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-06-23 08:20:08] |
| User393368 - Posts: 12 |
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Hello, Any news about this ? You said there are 2 different ways, is there one I can implement now ? Thank you for your help, Regards, |
| [2021-06-23 10:12:56] |
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According to our data provider this should now be resolved. Re-download all the data in the chart by going to the chart and selecting "Edit >> Delete All Data and Download". You just need to do this once per symbol and not for each chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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