Support Board
Date/Time: Tue, 01 Jul 2025 15:22:05 +0000
Cannot select files using mouse scroll wheel in the Open Chartbook File Window in Ver 2247
View Count: 635
| [2021-04-09 06:58:26] |
| User584084 - Posts: 296 |
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I installed Version 2247. When I open the "Open Chartbook" File Window, I can no longer highlight and select Chartbook files using the mouse left button and mouse scroll wheel. Each Chartbook file has to be clicked to highlight the file to be opened. I reinstalled the previous Version 2239 and I am able to highlight and select Chartbook files with the mouse left button and mouse scroll wheel.
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| [2021-04-09 12:01:26] |
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What exactly do you mean by this?: I can no longer highlight and select Chartbook files using the mouse left button
Since you say that it works here: Each Chartbook file has to be clicked to highlight the file to be opened.
The scroll wheel does work for us on the Open File window. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-04-09 14:11:04] |
| User584084 - Posts: 296 |
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What exactly do you mean by this?:
I can no longer highlight and select Chartbook files using the mouse left button In Version 2239 with the "Open Chartbook" dialog window, I click 1 Chartbook filename to select / highlight it. Then I hold the left mouse button down and use the mouse scroll wheel to scroll down the chartbook list and Sierra Chart selects / highlights the rest of the Chartbook filenames to open. Then I click the "Open" button to open all the chartbook files selected. Since you say that it works here:
Each Chartbook file has to be clicked to highlight the file to be opened. The scroll wheel does work for us on the Open File window. In Version 2247 with the "Open Chartbook" dialog window, I click 1 Chartbook filename to select / highlight it. Then I hold the left mouse button down and use the mouse scroll wheel to scroll down the Chartbook list to open. Sierra Chart no longer selects / highlights more than 1 Chartbook filename using the left mouse button down and mouse wheel scroll down. I have to click 30 times with the left mouse button to select / highlight each filename individually to open. Then I click the "Open" button to open all the chartbook files selected. So instead of 1 left mouse button click and scroll down, I now have to click 30 times with the left mouse button and scroll down. Date Time Of Last Edit: 2021-04-09 14:18:20
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| [2021-04-09 14:24:20] |
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We did not even know what you are doing was supported. You first have to enable Multiple Selection and then left click the first file with your pointer, hold the Shift key and then left click on the last file name. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-04-09 14:55:19] |
| User584084 - Posts: 296 |
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It does work the way you suggested. It takes 2 hands instead of 1. I've always done Multiple Selection and left click the first file with pointer, then hold the left mouse button down and scroll down the list with the scroll wheel. Your programmers may have changed the code for the mouse scroll wheel event for the "Open Chartbook" dialog window in Version 2247. Thanks for your speedy response. |
| [2021-04-11 19:16:33] |
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Update to the latest prerelease for the solution to this issue: Software Download: Fast Update Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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