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Message Log says 'The Chartbook file is not a valid Chartbook File

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[2021-03-31 16:05:42] #1 [Go To First Post]
David Clarke - Posts: 23
For the last 2-years I have accessed Sierra Charts through the broker software of TransActMA (Infinity). Yesterday (30th) I started a direct subscription with Sierra Charts (no longer through TransActMA). Having successfully logged into the Sierra platform, I now want to access some of the (many!) Chartbooks that I created in the past. However, when I follow the standard Open Chartbook process: File / Open Chartbook, and select a Chart and click 'Open', I get a message (in the Message Log) telling me that 'The Chartbook file is not a valid Chartbook File: C\SierraChart\SierraChartTransActMA\Data\Chartbook MAR07 SF How do I resolve this? Date Time Of Last Edit: 2021-03-31 16:08:25

[2021-03-31 18:48:10] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Attach the Chartbook file here so we can test. Instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile You also have access to backup Chartbooks: Chartbooks (Workspaces): Accessing a Backup Chartbook File Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2021-03-31 20:14:16] #3 [Go To First Post]
David Clarke - Posts: 23
As requested, files uploaded These Chartbooks (files) are just two of many (Chartbooks) that I would like to be able to access

[2021-03-31 20:30:38] #4 [Go To First Post]
John - SC Support - Posts: 40684
There are no files attached. Please try again. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2021-03-31 20:52:14] #5 [Go To First Post]
David Clarke - Posts: 23
Sorry about that These (attached) are two of many files (Chartbooks) that I would like to access


Chartbook MAR25 - 8MA Colour ADX.Cht - Attached On 2021-03-31 20:51:11 UTC - Size: 146.31 KB - 339 views Chartbook MAR22 - SF on 8MA, ignore ADX.Cht - Attached On 2021-03-31 20:51:51 UTC - Size: 141.83 KB - 268 views

[2021-03-31 22:08:23] #6 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We tested one of your Chartbooks and it opens just fine: Chartbook MAR22 - SF on 8MA, ignore ADX.Cht - Try opening it again through File >> Open Chartbook. You should not have any problems. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2021-04-01 08:44:37] #7 [Go To First Post]
David Clarke - Posts: 23
Nope, that did not work. Unfortunately, I get exactly the same message - 'The Chartbook file is not a valid Chartbook file'. I am no techie, but I don't think the problem lies with the file itself. I think the problem is the folder (in the C:Drive) in which it sits. Namely C\SierraChart\SierraChartTransActAM\Data\Chartbook MAR 25 - SF on 8AM, ignore ADX.Cht' I suspect the \SierraChartTransActAM\ element of the file name is the issue. Could this be the reason? If so, how could I resolve this?

[2021-04-01 17:06:11] #8 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Go to File >> Open Chartbook. Do you see that Chartbook file listed there? No this is not a problem: I suspect the \SierraChartTransActAM\ element of the file name is the issue. Could this be the reason? If so, how could I resolve this? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2021-04-03 11:55:12] #9 [Go To First Post]
David Clarke - Posts: 23
I am afraid it was a problem, but it is a problem now resolved with the help of my broker's (TransAct / Infinity) support team. Anyway, thanks for taking a look at this. For clarity, this issue is now resolved.

[2021-04-05 13:56:19] #10 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
That does not make sense to us. What the actual problem was is not clear to us but if it is resolved that is good. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

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