Support Board
Date/Time: Tue, 04 Nov 2025 03:04:53 +0000
CQG
View Count: 744
| [2021-03-26 15:59:22] |
| User277693 - Posts: 6 |
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HI Im trying to sort out this amp from TT to cqg do I need to turn on anything. i have been trying all day. I have my CQG LOGIN DETAILS ALREADY |
| [2021-03-26 16:36:22] |
| John - SC Support - Posts: 42737 |
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Then you need to follow these instructions to connect your Sierra Chart to CQG: CQG Trading Platform Service: Setup Instructions After you finish the above, then open your Chartbooks and select Edit >> Translate Symbols to Current Service to update your symbols to the CQG symbols. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-03-26 17:31:09] |
| User277693 - Posts: 6 |
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I went to AmP and they have change my password but still can’t log in. They said the issue is with Sierra. They even remotely logged in on my computer
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| [2021-03-26 19:20:56] |
| John - SC Support - Posts: 42737 |
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What exact error are you getting?
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-03-26 19:34:54] |
| User277693 - Posts: 6 |
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Connection error message from service: CQG webApi | Market Data logon unsuccessful. Server message : username or password is incorrect
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| [2021-03-26 20:51:23] |
| John - SC Support - Posts: 42737 |
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That is a CQG message and means that either the Username or Password that are entered in the Data/Trade Service Settings for CQG are incorrect. Refer to Item #5 at this link: CQG Trading Platform Service: Common Error Messages For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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