Support Board
Date/Time: Mon, 27 Oct 2025 19:14:36 +0000
Bought time, can't use software...
View Count: 1279
| [2014-02-27 21:58:25] |
| maxpi - Posts: 193 |
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I've been away from software for a few weeks, am restarting the services. I paid for a month, package 1 on Feb 26. Receipt in my account says I paid for a month, package is 0 and I have a balance of $57.75 for additional services. When I start the software it says I have zero days remaining and am in free mode.
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| [2014-02-27 22:26:13] |
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Your account has been activated and/or reset. A restart is necessary if Sierra Chart is already running. Exit the Sierra Chart charting and trading software by selecting "File >> Exit". Open Sierra Chart through the icon on your desktop or through the desktop Start menu. Sierra Chart Support |
| [2014-03-03 07:12:41] |
| maxpi - Posts: 193 |
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ok, I got it all up and running on 2-27. Today it's still running but my balance for additional services is $0.75. I expected to be billed for one month at $35, was that a wrong assumption?
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| [2014-03-03 07:40:50] |
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Your account has one month at package 1 usage time. And you are enabled for the Sierra Chart Real-time and Historical Exchange Data feed: https://www.sierrachart.com/index.php?l=doc/SierraChartRealTimeFuturesStockDataFeed.php There was a 35 USD deduction for the data feed. You are also enabled for the CME exchange. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-03-03 19:01:53] |
| maxpi - Posts: 193 |
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I thought I paid for the $20 worth of software usage from my Palpal account, I have a receipt for $22.05 from Feb 26. Software use wouldn't be taken from the additional services account would it?
Date Time Of Last Edit: 2014-03-03 19:04:19
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