Support Board
Date/Time: Wed, 05 Nov 2025 11:07:49 +0000
Receing Error when trying to log in
View Count: 606
| [2021-02-18 18:14:07] |
| Joel Wisdo1 - Posts: 15 |
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Hey Sierra, I am receiving the following - "Have reached the exceed number of logged in user" error message when trying to access my Sierra account. I should have the ability to log in with 2 systems and there is only one person logged into the account right now. |
 Sierra Account Log in Error.png / V - Attached On 2021-02-18 18:11:34 UTC - Size: 89.26 KB - 203 views Attachment Deleted. |
| [2021-02-18 19:38:53] |
| John - SC Support - Posts: 42772 |
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We do see 3 separate computers having accessed your account in the past 2 days, but we do not know which ones are currently connected or not. We also see that right now (14:38 Eastern US Time), you are showing just 1 connection (again, we do not know which computer). So you should be good to connect again from one other computer. Let us know if you continue to have a problem. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-02-18 20:48:14] |
| Joel Wisdo1 - Posts: 15 |
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Disregard the above statement. There was a rogue laptop logged into the account.
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| [2021-02-18 20:49:05] |
| Joel Wisdo1 - Posts: 15 |
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Thank you for the response and the patience.
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