Support Board
Date/Time: Wed, 02 Jul 2025 00:56:51 +0000
Connection lost
View Count: 536
| [2021-01-05 16:06:33] |
| Mattc55 - Posts: 101 |
|
Hello, My connection was lost 3 times today around 1030AM EST and also asked my internal IT dept to see if there were any drops and they said there were none. From my IT group: "I see traffic is allowed out to Sierra Chart, without any drops. But I do see the destination server is resetting the connection. Have they changed any requirements at all or can they confirm they are seeing traffic from 170.12.234.138 or 170.12.233.231?" |
| [2021-01-05 18:53:54] |
| John - SC Support - Posts: 40702 |
|
Please post your Message Log from that time. Refer to the instructions on this page: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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