Support Board
Date/Time: Fri, 01 Nov 2024 00:35:08 +0000
Not getting live feed
View Count: 620
| [2020-11-09 16:09:08] |
| madabas - Posts: 5 |
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Hello could you please suggest how can I get live data for USA stocks. I subscripted to a service but not getting live data.
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| [2020-11-09 17:35:38] |
| John - SC Support - Posts: 35678 |
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You state that you "subscribed to a service", what service did you subscribe to? Make sure you have followed the instructions to connect to whatever service you are using, if it is a supported one for Sierra Chart. You will find the list of supported services on this page, select the vendor you are using and follow the setup instructions on that page: Supported Data and Trading Services: Supported Services --------------- If you are not using an external service, then you can get the U.S. Equities data from us through the Sierra Chart Exchange Data Feed. For more information, refer to the following: Sierra Chart Exchange Data Feed For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-11-09 18:38:07] |
| madabas - Posts: 5 |
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sorry, my bad, I'm pretty new to this website. I tried to subscribe US equities, but It has not let me subscribe it seems. not sure, the reason. Do I have to subscribe Denali Data Feed Exchanges also, to active U.S. Equities?
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| [2020-11-09 19:16:30] |
| John - SC Support - Posts: 35678 |
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If you just want the U.S. Equities, then you just need to use the Sierra Chart Exchange Data Feed and you will then activate the U.S. Equities exchange. Follow the Setup Instructions at this link: Sierra Chart Exchange Data Feed: Setup Instructions For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-11-09 20:08:11] |
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Do I have to subscribe Denali Data Feed Exchanges also, to active U.S. Equities? No.We can help you through the setup process. Just let us know if you want that. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-11-09 20:09:05
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| [2020-11-09 20:20:49] |
| madabas - Posts: 5 |
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Yes I need help. Please let me know. thanks!
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| [2020-11-09 21:01:09] |
| madabas - Posts: 5 |
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Failed to activate the 'U.S. Equities (NYSE, NASDAQ, AMEX, BATS)' exchange. To enable the exchange at least one Real-time Data Connection must be currently active and enabled for Auto-Renewal. I see this message when I tried to active the service. |
| [2020-11-09 21:58:37] |
| John - SC Support - Posts: 35678 |
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First, you need to add enough funds to your account to be able to pay for the Sierra Chart Exchange Data Feed and the U.S. Equities Exchange. In total, this will be $31.50 ($21.00 for the Sierra Chart Exchange Data Feed (pro-rated for the remainder of the month) and $10.50 for the U.S. Equities Exchange). You can add funds to your account on this page: https://www.sierrachart.com/UserControlPanel.php?page=AddAccountCredit Once you have added the funds, then you can continue with the Setup Instructions starting at this point: Sierra Chart Exchange Data Feed: Account Details Entry (Sierra Chart Real-Time Exchange Data Feed Setup Instructions) Or, just let us know and we will activate the data feed for you. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-11-10 03:19:38] |
| SC Support - Posts: 1888 |
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Hi madabas, if your situation is not resolved favorably, can we contact you directly to help with this set-up?
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| [2020-11-10 19:13:08] |
| madabas - Posts: 5 |
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I got it working after subscribing to Sierra Chart Exchange Data Feed . I was actually trying to subscribe only to U.S. Equities Exchange. It resolved now. Thanks!
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