Support Board
Date/Time: Tue, 04 Nov 2025 02:32:26 +0000
Urgent!Data Disconnect from HKEX
View Count: 700
| [2020-10-22 01:10:20] |
| User553778 - Posts: 15 |
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No data from HKEX Please help!
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| [2020-10-22 01:17:10] |
| User19165 - Posts: 346 |
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No real-time data anyways. Can force backfill, but nothing real-time Correction, I cannot get any backfill data for H-shares. Only HSI Date Time Of Last Edit: 2020-10-22 01:21:10
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| [2020-10-22 01:28:26] |
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We are checking on this now.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-10-22 01:45:35] |
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This should now be resolved.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-10-22 01:46:53] |
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Follow the instructions here to download the missing data: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Retrying the Download When There is Data in the Chart There is about three minutes of missing data at approximately 930 a.m. Hong Kong time. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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