Support Board
Date/Time: Tue, 01 Jul 2025 21:49:35 +0000
New LMAX account
View Count: 581
| [2020-10-01 23:03:06] |
| Mark Sear - Posts: 43 |
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Hi there. I'm getting the message Download Failed. Data files folder not set for service code:lmax ] Username: EnigmaSignal. Thanks for your help. |
| [2020-10-02 03:40:02] |
| User76183 - Posts: 69 |
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Yes, I have the same problem!!! Username: resetmsc And this is NOT new account |
| [2020-10-02 05:40:35] |
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We are checking on this now.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-10-02 06:08:56] |
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We do apologize for this. Surprising we did not hear about this sooner, as the change which resulted in this was made days ago. This is now resolved. Follow the instructions here to download the missing data: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Retrying the Download When There is Data in the Chart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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