Support Board
Date/Time: Tue, 04 Nov 2025 16:50:26 +0000
help
View Count: 605
| [2020-09-29 15:58:34] |
| User186839 - Posts: 6 |
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Hello , When I try to upload the chartbook I get an error message, and the chartbook does not upload. I could not figure out where the problem was. Attaching a picture of the error message I would be happy to help. Thanks |
2.png| [2020-09-29 16:31:06] |
| John - SC Support - Posts: 42755 |
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You will need to access a backup chartbook that will work for you. Refer to the following: Chartbooks (Workspaces): Accessing a Backup Chartbook File Also, please attach the Chartbook that is giving you that error to this thread so we can take a look at it. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-09-29 16:36:03] |
| User186839 - Posts: 6 |
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Hey , Attached is the chartbook that makes me the error. |
 yi.Cht - Attached On 2020-09-29 16:35:42 UTC - Size: 40.78 KB - 237 views Attachment Deleted. |
| [2020-09-30 18:13:10] |
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This Chartbook consists of nothing but zeros. This is a Windows operating system problem to have a result like that. When this Chartbook was saved, was that at a time that your computer system was shutting down immediately after. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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