Support Board
Date/Time: Tue, 04 Nov 2025 21:31:24 +0000
CQG Data Feed Keeps Disconnecting
View Count: 1607
| [2020-09-14 13:52:41] |
| User331481 - Posts: 4 |
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Hi there. I'm having an issue where my CQG data feed intermittently disconnects, which is extremely frustrating because I cannot trade effectively. I have ThinkOrSwim open and I don't have any disconnection issues with that platform. What do you recommend to fix this issue? Thanks, Brian |
| [2020-09-14 16:26:48] |
| John - SC Support - Posts: 42771 |
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First, refer to this information specific to CQG: CQG Trading Platform Service: Frequent Server Disconnections when Using CQG Then refer to this more general information: Data/Trading Service Connection and Symbol Issues: 1.2. Network Communication or Server Problem For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-09-14 18:29:34] |
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You are also running a very old version of Sierra Chart. Update to the current version: Software Download: Fast Update Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-09-15 01:36:42] |
| User331481 - Posts: 4 |
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Thank you John, and SC Engineering team! I updated to the latest SC version. I'll take a look at the documentation links you provided as well, John.
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