Support Board
Date/Time: Thu, 03 Jul 2025 15:40:10 +0000
All chart drawings gone after upgrade
View Count: 596
| [2020-09-02 00:05:17] |
| User37537 - Posts: 79 |
|
Hello, I just upgraded to version 2159 and now all of my chart drawings are gone. Or to be more precise, they still seem to exist but they are not getting displayed on any chart. (edit: this statement below was INCORRECT..I checked an old version and the IDs were negative so that seems to be how it's always been) Furthermore, upon investigation, they all appear to have negative IDs, which I don't think was the case before. Please advise? Date Time Of Last Edit: 2020-09-02 01:40:48
|
Private File |
| [2020-09-02 02:25:16] |
| User37537 - Posts: 79 |
|
Hi, I have found a workaround and recovered my drawings. There is a bug somewhere but I have no idea where. Anyways here is what I did in case anyone else has the same issue: 1. Opened my chartbook in another sierrachart installation which had not yet updated (version 2138) 2. Opened "Manage Chart Drawings" window on one of the charts with many drawings and deleted a drawing for one of the symbols. 3. Saved and clossed the chartbook. Note this dropped the size of the chartbook down from over 35MB to about 1.5MB 4. Opened the chartbook in the new (updated) instance of sierrachart (version 2159). Now it works fine, all drawings show up on all charts. So I have no idea what happened, but some sort of cleanup or optimization must have been triggered when I removed a drawing. It was a long shot and I can't believe it worked. I can reproduce this, I tried a few times to make sure. Anyways, I guess we can mark this resolved. |
| [2020-09-02 04:08:57] |
| |
|
If you provide us the original Chartbook. You will have it in the Backup subfolder in the Sierra Chart installation folder, we can then look into this. Instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: