Support Board
Date/Time: Fri, 04 Jul 2025 12:24:51 +0000
Some Daily Bar Missing with SC Stock data
View Count: 1040
| [2020-08-17 16:17:08] |
| User260560 - Posts: 37 |
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Hi there, I use sierra chart data for stocks, and every morning when I turn sierra chart on, on my daily chart, there’s always a couple bars missing, and i have to do the “delete all data and download” option to get all the bars. During the day whenever I'm switching to a different stock, the same thing happens, which really slows down my execution. I’ve used sierra chart for about 4 years and this only started happening lately. Could you help me to solve this issue please? Thanks in advance.
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| [2020-08-17 19:52:28] |
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It sounds like there is some issue with the downloading of historical daily data. We need very precise details about this. We need to see an image of the chart and also the Message Log at the time you notice this. Instructions for these are on this page: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog https://www.sierrachart.com/index.php?page=PostingInformation.php#PostingAnImage Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-08-18 14:59:22] |
| User260560 - Posts: 37 |
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Thanks for your reply, and here is the chart and message log http://www.sierrachart.com/image.php?Image=1597762505324.png Reading Internal Order ID file. | 2020-08-18 08:46:43.758 Reading Trade Orders file. | 2020-08-18 08:46:43.931 Reading Trade Positions file. | 2020-08-18 08:46:43.933 Reading Account Balance file. | 2020-08-18 08:46:43.935 UDPListener (1384). Port 22903 | Error binding to UDP port: 22903. Windows error code 10048: Only one usage of each socket address (protocol/network address/port) is normally permitted. | 2020-08-18 08:46:43.974 Software version: 2135 64-bit | 2020-08-18 08:46:43.974 Primary Thread ID: 14416 | 2020-08-18 08:46:43.974 Usage end date: 2020-11-19 | 2020-08-18 08:46:43.974 Enabled for: Advanced Features 2. | 2020-08-18 08:46:43.974 Enabled for: Sierra Chart Historical Data Service. | 2020-08-18 08:46:43.974 Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2020-08-18 08:46:43.974 Enabled for: Delayed Denali Real-Time Exchange Data Feed. | 2020-08-18 08:46:43.974 Enabled for exchange: INDEXES_DATA_BARCHART | 2020-08-18 08:46:43.974 Enabled for exchange: U.S. Equities (NYSE, NASDAQ, AMEX, BATS) | 2020-08-18 08:46:43.974 Enabled for exchange: BATS (NYSE, NASDAQ) | 2020-08-18 08:46:43.974 Received 1 data feed usernames. | 2020-08-18 08:46:43.974 Allow Support for Sierra Chart Data Feeds is enabled. | 2020-08-18 08:46:43.974 Current selected Data/Trading service: DTC - Sub Instance | 2020-08-18 08:46:43.974 Custom symbol settings values: disabled | 2020-08-18 08:46:43.974 Chart Update Interval: 300 | 2020-08-18 08:46:43.974 Intraday Data Storage Time Unit: 0 | 2020-08-18 08:46:43.974 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2020-08-18 08:46:43.974 2020-08-18 08:46:43 Local computer time | 2020-08-18 08:46:43.974 2020-08-18 12:46:43 Local computer time in UTC | 2020-08-18 08:46:43.974 2020-08-18 08:46:43 Local computer time in SC Time Zone | 2020-08-18 08:46:43.974 2020-08-18 12:46:51 Server time in UTC | 2020-08-18 08:46:43.974 Local computer UTC time and Server UTC time difference: 8 seconds. | 2020-08-18 08:46:43.974 Notice: Your computer's clock is off by 8 seconds. For help with this, press the 'Send for Analysis' button. | 2020-08-18 08:46:43.974 Program path: C:\SierraChart_IB2\SierraChartInstance_2\ | 2020-08-18 08:46:43.974 Data Files path: C:\SierraChart_IB2\SierraChartInstance_2\Data\ | 2020-08-18 08:46:43.974 OS Version Number: 10.0 | 2020-08-18 08:46:43.974 Locale Setting: C | 2020-08-18 08:46:43.974 Allowed protected custom studies: Devil's_ToolBox, GomRenko, Raghee Main, SST_FreeBundle, ST Darvas Box, ST GRaB, ST Propulsion, ST Squeeze, TriStar_ATR_Extreme_SC, TriStar_BidAskVolEdges, TriStar_BidAskVolEdgesAlerts_V2, TriStar_CCI_Signals_SC, TriStar_Daily_Range_Expansion_Pivots_SC, TriStar_DiagDeltaEdgesAlerts_SC, TriStar_DiagDeltaEdgesTbars_SC, TriStar_Dual_PEMA_Oscillator_SC, TriStar_Dual_PEMA_Oscillator_Signals_SC, TriStar_Hull_CCI_SC, TriStar_PEMA_Cloud_SC, TriStar_Pullback_Zone_Scanner_SC, TriStar_Three_Factor_EMA_ATR_SC, TriStar_VolEdgesAlerts_SC, TriStar_VolEdgesTbars_SC, TriStar_Voltos_Footprint_SC, TST Diagonal Delta Sum T-Bars SC, zyp_download_free | 2020-08-18 08:46:43.974 Triggering next historical data download in queue. | 2020-08-18 10:45:01.077 HD Request # 82 | Downloading Historical Daily chart data for GRPN. Starting date: 1970-08-19. Service: DTCSubInstance | 2020-08-18 10:45:01.077 HD Request # 82 | Using server: 127.0.0.1 port 11098 | 2020-08-18 10:45:01.077 Socket (2) | Creating socket. | 2020-08-18 10:45:01.077 Socket (2) | Connecting to IP: 127.0.0.1. | 2020-08-18 10:45:01.077 HD Request # 82 | Setting DTC encoding to Binary VLS | 2020-08-18 10:45:01.121 HD Request # 82 | Sending historical data logon request message. | 2020-08-18 10:45:01.121 HD Request # 82 | Requesting historical Daily data starting at 1970-08-19. | 2020-08-18 10:45:01.122 HD Request # 82 | Decompressing data. | 2020-08-18 10:45:01.124 HD Request # 82 | Receiving historical Daily data for GRPN starting at 2011-11-04 | 2020-08-18 10:45:01.146 HD Request # 82 | Writing historical Daily data to the file GRPN.dly | 2020-08-18 10:45:01.147 Socket (2) | CloseSocket call. | 2020-08-18 10:45:01.165 Socket (2) | Shutdown started. Waiting for graceful close. | 2020-08-18 10:45:01.165 Socket (2) | Socket gracefully closed by remote side. | 2020-08-18 10:45:01.166 Socket (2) | Closed. | 2020-08-18 10:45:01.166 Historical data download thread signaled to stop. | 2020-08-18 10:45:01.168 HD Request # 82 | Received 2205 records from 2011-11-04 00:00:00 to 2020-08-11 00:00:00 (8.8years) and wrote 2205 records for GRPN | 2020-08-18 10:45:01.168 HD Request # 82 | Completion time: 0s | 2020-08-18 10:45:01.168 HD Request # 82 | Daily data download complete for GRPN. Unique request ID: 82 | 2020-08-18 10:45:01.168 Removing historical data download ID 82. | 2020-08-18 10:45:01.168 Triggering next historical data download in queue. | 2020-08-18 10:45:01.168 Chart #7 has tagged chart #10 for full recalculation. Chartbook: TR3__.Cht | 2020-08-18 10:45:01.351 Chart #7 has tagged chart #18 for full recalculation. Chartbook: TR3__.Cht | 2020-08-18 10:45:01.351 Chart #7 has tagged chart #9 for full recalculation. Chartbook: TR3__.Cht | 2020-08-18 10:45:01.351 Chart #15 has tagged chart #13 for full recalculation. Chartbook: TR3__.Cht | 2020-08-18 10:45:01.373 Chart #15 has tagged chart #9 for full recalculation. Chartbook: TR3__.Cht | 2020-08-18 10:45:01.373 GRPN 1 Min #12 | StartDateTimeForLoadingOrderFills: 2020-08-04 10:45:08 | 2020-08-18 10:45:01.392 Chart #12 has tagged chart #1 for full recalculation. Chartbook: TR3__.Cht | 2020-08-18 10:45:01.393 Chart #12 has tagged chart #13 for full recalculation. Chartbook: TR3__.Cht | 2020-08-18 10:45:01.393 Chart #8 has tagged chart #13 for full recalculation. Chartbook: TR3__.Cht | 2020-08-18 10:45:01.405 Chart #8 has tagged chart #18 for full recalculation. Chartbook: TR3__.Cht | 2020-08-18 10:45:01.406 GRPN 30 Min #10 | Performing a full recalculation because it has been tagged. Chartbook: TR3__.Cht | 2020-08-18 10:45:01.498 Chart #10 has tagged chart #13 for full recalculation. Chartbook: TR3__.Cht | 2020-08-18 10:45:01.500 Chart #10 has tagged chart #9 for full recalculation. Chartbook: TR3__.Cht | 2020-08-18 10:45:01.500 GRPN Daily #11 | Reloading chart. | 2020-08-18 10:45:01.691 Chart #3 has tagged chart #13 for full recalculation. Chartbook: TR3__.Cht | 2020-08-18 10:45:01.728 Chart #11 has tagged chart #13 for full recalculation. Chartbook: TR3__.Cht | 2020-08-18 10:45:01.734 Chart #11 has tagged chart #19 for full recalculation. Chartbook: TR3__.Cht | 2020-08-18 10:45:01.734 Chart #11 has tagged chart #9 for full recalculation. Chartbook: TR3__.Cht | 2020-08-18 10:45:01.734 Chart #2 has tagged chart #13 for full recalculation. Chartbook: TR3__.Cht | 2020-08-18 10:45:01.775 Chart #2 has tagged chart #9 for full recalculation. Chartbook: TR3__.Cht | 2020-08-18 10:45:01.775 GRPN 10 Min #9 | Performing a full recalculation because it has been tagged. Chartbook: TR3__.Cht | 2020-08-18 10:45:01.856 GRPN Weekly #6 | Reloading chart. | 2020-08-18 10:45:01.911 Chart #6 has tagged chart #13 for full recalculation. Chartbook: TR3__.Cht | 2020-08-18 10:45:01.942 Chart #6 has tagged chart #4 for full recalculation. Chartbook: TR3__.Cht | 2020-08-18 10:45:01.942 Chart #6 has tagged chart #9 for full recalculation. Chartbook: TR3__.Cht | 2020-08-18 10:45:01.942 Chart #17 has tagged chart #13 for full recalculation. Chartbook: TR3__.Cht | 2020-08-18 10:45:02.474 Chart #17 has tagged chart #9 for full recalculation. Chartbook: TR3__.Cht | 2020-08-18 10:45:02.474 GRPN 5 Min #1 | Performing a full recalculation because it has been tagged. Chartbook: TR3__.Cht | 2020-08-18 10:45:02.595 GRPN 5 Min #1 | StartDateTimeForLoadingOrderFills: 2020-08-04 10:45:08 | 2020-08-18 10:45:02.595 Chart #1 has tagged chart #13 for full recalculation. Chartbook: TR3__.Cht | 2020-08-18 10:45:02.597 GRPN 10 Min #14 | StartDateTimeForLoadingOrderFills: 2020-08-04 10:45:08 | 2020-08-18 10:45:02.674 Chart #14 has tagged chart #13 for full recalculation. Chartbook: TR3__.Cht | 2020-08-18 10:45:02.674 Chart #14 has tagged chart #9 for full recalculation. Chartbook: TR3__.Cht | 2020-08-18 10:45:02.674 GRPN Weekly #16 | Reloading chart. | 2020-08-18 10:45:02.679 GRPN 15 Min #18 | Performing a full recalculation because it has been tagged. Chartbook: TR3__.Cht | 2020-08-18 10:45:02.735 GRPN 1 Min #4 | Performing a full recalculation because it has been tagged. Chartbook: TR3__.Cht | 2020-08-18 10:45:02.756 GRPN 1 Min #4 | StartDateTimeForLoadingOrderFills: 2020-08-04 10:45:08 | 2020-08-18 10:45:02.756 Chart #4 has tagged chart #13 for full recalculation. Chartbook: TR3__.Cht | 2020-08-18 10:45:02.757 GRPN 1 Min #13 | Performing a full recalculation because it has been tagged. Chartbook: TR3__.Cht | 2020-08-18 10:45:02.777 GRPN 1 Min #13 | StartDateTimeForLoadingOrderFills: 2020-08-04 10:45:08 | 2020-08-18 10:45:02.778 Chart #4 has tagged chart #13 for full recalculation. Chartbook: TR3__.Cht | 2020-08-18 10:45:02.886 GRPN 60 Min #19 | Performing a full recalculation because it has been tagged. Chartbook: TR3__.Cht | 2020-08-18 10:45:03.373 Opened cached Intraday file: C:\SierraChart_IB2\SierraChartInstance_2\Data\GRPN.scid. Thread ID: 8568 | 2020-08-18 10:45:03.415 GRPN 10 Min #9 | Performing a full recalculation because it has been tagged. Chartbook: TR3__.Cht | 2020-08-18 10:45:03.663 GRPN Weekly #16 | Reloading chart. | 2020-08-18 10:45:04.404 GRPN Weekly #6 | Reloading chart. | 2020-08-18 10:45:04.963 Chart #6 has tagged chart #13 for full recalculation. Chartbook: TR3__.Cht | 2020-08-18 10:45:04.999 Chart #6 has tagged chart #4 for full recalculation. Chartbook: TR3__.Cht | 2020-08-18 10:45:04.999 Chart #6 has tagged chart #9 for full recalculation. Chartbook: TR3__.Cht | 2020-08-18 10:45:04.999 GRPN 10 Min #9 | Performing a full recalculation because it has been tagged. Chartbook: TR3__.Cht | 2020-08-18 10:45:05.030 GRPN 1 Min #4 | Performing a full recalculation because it has been tagged. Chartbook: TR3__.Cht | 2020-08-18 10:45:05.620 Chart #4 has tagged chart #13 for full recalculation. Chartbook: TR3__.Cht | 2020-08-18 10:45:05.621 GRPN 1 Min #13 | Performing a full recalculation because it has been tagged. Chartbook: TR3__.Cht | 2020-08-18 10:45:05.621 Saved Chartbook: R10__.Cht. Time: 0.0658 seconds. | 2020-08-18 10:46:50.340 Saved Chartbook: R1__.Cht. Time: 0.0580 seconds. | 2020-08-18 10:46:50.399 Saved Chartbook: R2__.Cht. Time: 0.0780 seconds. | 2020-08-18 10:46:50.478 Saved Chartbook: R3__.Cht. Time: 0.0560 seconds. | 2020-08-18 10:46:50.535 Saved Chartbook: R7__.Cht. Time: 0.0557 seconds. | 2020-08-18 10:46:50.591 Saved Chartbook: R9__.Cht. Time: 0.0518 seconds. | 2020-08-18 10:46:50.644 Saved Chartbook: TR3__.Cht. Time: 0.0679 seconds. | 2020-08-18 10:46:50.713 Saved Chartbook: TR5__.Cht. Time: 0.0892 seconds. | 2020-08-18 10:46:50.803 Saved Chartbook: TR6__.Cht. Time: 0.0752 seconds. | 2020-08-18 10:46:50.879 Saved Chartbook: Tortoise__.Cht. Time: 0.0662 seconds. | 2020-08-18 10:46:50.946 GRPN Daily #21 | Reloading chart. | 2020-08-18 10:49:55.786 The study that Study Subgraph Multiply was based on was removed. Study Subgraph Multiply is now based on the base graph. | 2020-08-18 10:50:03.167 The study that Study Subgraph Multiply was based on was removed. Study Subgraph Multiply is now based on the base graph. | 2020-08-18 10:50:04.050 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (2) | Creating socket. Using TLS 1.2. | 2020-08-18 10:54:57.366 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (2) | Connecting to IP: 46.4.97.203. | 2020-08-18 10:54:57.366 Uploaded an image to the server. Request ID: 1 | 2020-08-18 10:54:57.367 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (2) | Socket gracefully closed by remote side. | 2020-08-18 10:55:02.907 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (2) | CloseSocket call. | 2020-08-18 10:55:02.911 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (2) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2020-08-18 10:55:02.911 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (2) | Closed. | 2020-08-18 10:55:02.911 Date Time Of Last Edit: 2020-08-18 19:12:28
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| [2020-08-18 19:12:00] |
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This involves a sub instance and also using Interactive Brokers. This is the most recent historical daily data download: HD Request # 82 | Downloading Historical Daily chart data for GRPN. Starting date: 1970-08-19. Service: DTCSubInstance | 2020-08-18 10:45:01.077 HD Request # 82 | Using server: 127.0.0.1 port 11098 | 2020-08-18 10:45:01.077 Socket (2) | Creating socket. | 2020-08-18 10:45:01.077 Socket (2) | Connecting to IP: 127.0.0.1. | 2020-08-18 10:45:01.077 HD Request # 82 | Setting DTC encoding to Binary VLS | 2020-08-18 10:45:01.121 HD Request # 82 | Sending historical data logon request message. | 2020-08-18 10:45:01.121 HD Request # 82 | Requesting historical Daily data starting at 1970-08-19. | 2020-08-18 10:45:01.122 HD Request # 82 | Decompressing data. | 2020-08-18 10:45:01.124 HD Request # 82 | Receiving historical Daily data for GRPN starting at 2011-11-04 | 2020-08-18 10:45:01.146 HD Request # 82 | Writing historical Daily data to the file GRPN.dly | 2020-08-18 10:45:01.147 Socket (2) | CloseSocket call. | 2020-08-18 10:45:01.165 Socket (2) | Shutdown started. Waiting for graceful close. | 2020-08-18 10:45:01.165 Socket (2) | Socket gracefully closed by remote side. | 2020-08-18 10:45:01.166 Socket (2) | Closed. | 2020-08-18 10:45:01.166 Historical data download thread signaled to stop. | 2020-08-18 10:45:01.168 HD Request # 82 | Received 2205 records from 2011-11-04 00:00:00 to 2020-08-11 00:00:00 (8.8years) and wrote 2205 records for GRPN | 2020-08-18 10:45:01.168 HD Request # 82 | Completion time: 0s | 2020-08-18 10:45:01.168 HD Request # 82 | Daily data download complete for GRPN. Unique request ID: 82 | 2020-08-18 10:45:01.168 Removing historical data download ID 82. | 2020-08-18 10:45:01.168 What triggered this? Did you fully re-download the data in the historical daily chart for this symbol? Although as we think about this, in the main instance, if there are no Historical Daily charts open for the symbols which are not updating in a sub instance, then there might not be any periodic Historical Daily downloading which occurs. We will need to implement that. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-08-18 19:15:45
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| [2020-08-18 19:56:11] |
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We think we may have identified why there is an issue but not necessarily. It could explain the chart not having the most current day but not more than one day missing. We will have a new release out tomorrow which may resolve this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-08-18 19:56:50
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| [2020-08-18 20:08:37] |
| User260560 - Posts: 37 |
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Hi, thanks for your reply.Yes the one i submit is from a sub-instance, but both main instance and sub-instance have the same problem. Today's daily candle is there, but missing previous couple days data, need to do "delete all data and download" to get all the daily bars. Great to hear that, I will test it out with the new release and will let you know if the problem is not resolved.
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