Support Board
Date/Time: Fri, 01 Nov 2024 00:31:12 +0000
Frequent disconnects
View Count: 566
| [2020-08-07 22:15:29] |
| User996502 - Posts: 28 |
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Hi, My data keeps going off every few mins. It's been happening for a while now. Can you please assist? CQG WebSocket socket (1) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2020-08-07 10:41:47.850 * CQG WebSocket socket (1) | Socket gracefully closed by remote side. | 2020-08-07 10:41:47.850 CQG WebSocket socket (1) | CloseSocket call. | 2020-08-07 10:41:47.861 CQG WebSocket | Network socket for WebSocket has been closed by remote side or error. | 2020-08-07 10:41:47.861 CQG WebAPI | WebSocket closed. | 2020-08-07 10:41:47.861 Connection to the external service has been lost. | 2020-08-07 10:41:47.861 CQG WebSocket socket (1) | Write in progress. Shutdown being delayed. PendingSize=0 | 2020-08-07 10:41:47.861 CQG WebSocket socket (0) | CloseSocket call. | 2020-08-07 10:41:47.889 CQG WebAPI | Disconnected. | 2020-08-07 10:41:47.894 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2020-08-07 10:41:47.894 CQG WebAPI | Connecting to server api.cqg.com | 2020-08-07 10:41:50.897 CQG WebSocket | Connecting to WebSocket server api.cqg.com:443 | 2020-08-07 10:41:50.897 CQG WebSocket socket (3) | Creating socket. Using TLS 1.2. | 2020-08-07 10:41:51.026 CQG WebSocket socket (3) | Connecting to IP: 208.48.16.35. | 2020-08-07 10:41:51.026 CQG WebSocket | Opening WebSocket. | 2020-08-07 10:41:51.068 CQG WebSocket | Sending WebSocket handshake. | 2020-08-07 10:41:51.068 CQG WebSocket socket (1) | Write has completed. Shutdown being performed. | 2020-08-07 10:41:52.833 CQG WebSocket socket (1) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2020-08-07 10:41:52.833 CQG WebSocket socket (1) | Closed. | 2020-08-07 10:41:52.833 CQG WebSocket | Server header | HTTP/1.1 101 Switching Protocols | 2020-08-07 10:41:52.997 CQG WebSocket | Server header | Connection: upgrade | 2020-08-07 10:41:52.997 CQG WebSocket | Server header | Sec-WebSocket-Accept: NTM6aMsuOfN79NNVmRr68/pHm4s= | 2020-08-07 10:41:52.997 CQG WebSocket | Server header | Server: WebSocket++/0.7.0 | 2020-08-07 10:41:52.997 CQG WebSocket | Server header | Upgrade: websocket | 2020-08-07 10:41:52.997 CQG WebSocket | Server header | | 2020-08-07 10:41:52.997 CQG WebSocket | Web socket state is now open. | 2020-08-07 10:41:52.997 CQG WebAPI | WebSocket connected. | 2020-08-07 10:41:52.997 CQG WebAPI | Sending market data logon message. | 2020-08-07 10:41:52.997 CQG WebAPI | Base Time: 2020-08-02T06:35:42. 2020-08-02 06:35:42 | 2020-08-07 10:41:53.205 CQG WebAPI | Logon successful. Session Token = GmcdOSMHWP46BdGG2nFuCZNlx1lnNVPKIQD1vQgyiEMqo+fOmcSud9SHJcFFW77/1lzIrt9IPC5 | 2020-08-07 10:41:53.205 CQG WebAPI | Connected to data and trading server. | 2020-08-07 10:41:53.205 Triggering next historical data download in queue. | 2020-08-07 10:41:53.205 Triggering next historical data download in queue. | 2020-08-07 10:41:53.205 Triggering next historical data download in queue. | 2020-08-07 10:41:53.205 Triggering next historical data download in queue. | 2020-08-07 10:41:53.205 Updated verified funded futures trading account ending date to: 2020-09-06 14:41:53 | 2020-08-07 10:41:53.205 CQG WebAPI | Sending Trade Accounts request message. | 2020-08-07 10:41:53.207 CQG WebAPI | Starting real-time market data updates for: F.US.EPU20. ID: 1 Service code: cqg | 2020-08-07 10:41:53.289 CQG WebAPI | Sending symbol resolution request for F.US.EPU20. ID: 928396 | 2020-08-07 10:41:53.289 CQG WebAPI | Requesting security definition data for: F.US.EPU20. ID: 1 | 2020-08-07 10:41:53.289 Added historical Intraday data request for F.US.EPU20 to the queue. | 2020-08-07 10:41:53.289 Intraday data recording state for symbol F.US.EPU20 is set to download 'Pending'. | 2020-08-07 10:41:53.289 Triggering next historical data download in queue. | 2020-08-07 10:41:53.289 Delaying start of download for F.US.EPU20 | 2020-08-07 10:41:53.312 CQG WebAPI | Brokerage name: AMP. Account Name: 122971 | 2020-08-07 10:41:53.312 CQG WebAPI | Sending collateral subscribe request. | 2020-08-07 10:41:53.312 CQG WebAPI | Received symbol resolution report for symbol F.US.EPU20. Search Symbol: F.US.EPU20. Request ID: 928396. Contract ID: 1. | 2020-08-07 10:41:53.370 CQG WebAPI | Requesting market data for F.US.EPU20 | 2020-08-07 10:41:53.370 HD Request # 4 | Downloading Intraday chart data for F.US.EPU20 to the file F.US.EPU20.scid. Service: cqg | 2020-08-07 10:41:58.037 HD Request # 4 | Download start date-time: 2020-08-07 10:41:47.000 | 2020-08-07 10:41:58.038 HD Request # 4 | Using server: ds4.sierracharts.com port 10150 | 2020-08-07 10:41:58.038 Socket (1) | Creating socket. | 2020-08-07 10:41:58.081 Socket (1) | Connecting to IP: 192.81.56.146. | 2020-08-07 10:41:58.081 HD Request # 4 | Setting DTC encoding to Binary VLS | 2020-08-07 10:41:58.185 HD Request # 4 | Sending historical data logon request message. | 2020-08-07 10:41:58.185 CQG WebAPI | Sending positions subscribe request. RequestID: 928398 | 2020-08-07 10:41:58.207 CQG WebAPI | Sending orders subscribe request. RequestID=928399 | 2020-08-07 10:41:58.207 Requesting market depth updates for: F.US.EPU20 if supported. | 2020-08-07 10:41:58.207 CQG WebAPI | Requesting market data including full depth for F.US.EPU20 | 2020-08-07 10:41:58.207 HD Request # 4 | Requesting Intraday data. Start date-time: 2020-08-07 10:41:47. Record interval: 0. Symbol: F.US.EPU20 | 2020-08-07 10:41:58.726 HD Request # 4 | Decompressing data. | 2020-08-07 10:41:58.775 HD Request # 4 | Receiving Intraday data for F.US.EPU20 starting at 2020-08-07 10:41:47 | 2020-08-07 10:41:58.776 Socket (1) | CloseSocket call. | 2020-08-07 10:41:58.776 Socket (1) | Shutdown started. Waiting for graceful close. | 2020-08-07 10:41:58.776 Historical data download thread signaled to stop. | 2020-08-07 10:41:58.786 HD Request # 4 | Timestamp of first Intraday data file record written: 2020-08-07 10:41:49 | 2020-08-07 10:41:58.786 HD Request # 4 | Received 247 records from 2020-08-07 10:41:47.000 to 2020-08-07 10:41:56.001 (9.0 seconds) and wrote 210 records for F.US.EPU20 | 2020-08-07 10:41:58.786 HD Request # 4 | Completion time: 0s | 2020-08-07 10:41:58.791 HD Request # 4 | Intraday data download complete for F.US.EPU20. Unique request ID: 4 | 2020-08-07 10:41:58.791 Removing historical data download ID 4. | 2020-08-07 10:41:58.791 Real-time Intraday chart data file updates started for F.US.EPU20 | 2020-08-07 10:41:58.791 Intraday chart data file opened for F.US.EPU20 | 2020-08-07 10:41:58.791 HD Request # 4 | Enabling Intraday chart updating for symbol. | 2020-08-07 10:41:58.791 Triggering next historical data download in queue. | 2020-08-07 10:41:58.791 Socket (1) | Socket gracefully closed by remote side. | 2020-08-07 10:41:58.828 Socket (1) | Closed. | 2020-08-07 10:41:58.828 Opened cached Intraday file: C:\SierraChart\Data\F.US.EPU20.scid. Thread ID: 15644 | 2020-08-07 10:42:00.063 |
| [2020-08-08 00:01:13] |
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Refer to: CQG Trading Platform Service: Frequent Server Disconnections when Using CQG Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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