Support Board
Date/Time: Fri, 04 Jul 2025 12:13:28 +0000
Update the latest version - issue with chartbook load
View Count: 617
| [2020-06-15 23:33:37] |
| manfretto - Posts: 117 |
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Hi, I have updated sierra chart today to the latest version. After the update one of my chartbook cannot load - "The chartbook file requires a newer version of Sierra chart or is not a valid". Having failed with chartbook load under new version I have also tried to back to the previous version. Not sure if it worked. I also see that new chartbook backup was created with the name ending ".backup2092". Fortunately, I am able to load this chartbook. Please let me know if you need any log or action from my side. Best Regards, Slawomir |
| [2020-06-17 11:15:50] |
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Not sure why there is an issue and we cannot know exactly what you were doing with what version. To access the backup Chartbook file, refer to: Chartbooks (Workspaces): Accessing a Backup Chartbook File Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-06-17 12:48:00] |
| ForgivingComputers.com - Posts: 1076 |
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I also see that new chartbook backup was created with the name ending ".backup2092". Fortunately, I am able to load this chartbook.
This is supposed your old chartbook with the old file format. If there is a file with the old name, it will be in the new format. |
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