Support Board
Date/Time: Fri, 01 Nov 2024 00:03:52 +0000
Sending Chartbooks in Newer Version
View Count: 672
| [2020-05-21 17:47:45] |
| zippyzip - Posts: 293 |
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versions over 2099 when ever a chart book is shared ther is a huge amount of changes that occur to the chart book from original , bar colors , sub graph drawing are diff , study orders are diff , times change some times , please let us know if you planning on fixing these for the new chartbook update u have made , thanks
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| [2020-05-21 17:51:53] |
| user9990910 - Posts: 15 |
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same. pretty damn annoying honestly. please fixx!! thank u
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| [2020-05-21 17:52:17] |
| USER0007 - Posts: 22 |
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+1!! totally messed up charts , all colors are inverted , driving me nuts! I am on 2102. Add openGL woes to the list who knows when that would be stable if at all , how do you guys release software without testing it ? |
| [2020-05-21 18:04:59] |
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We are not aware of any issue. This is the first report of any issue with the current version involving the chart settings being saved in a Chartbook. What version are you sharing a Chartbook to? Add openGL woes to the list who knows when that would be stable if at all , how do you guys release software without testing it ? OpenGL has gradually been improved and we are not aware of any outstanding issues with it. But make sure you are running the latest prerelease:Software Download: Fast Update Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-05-21 18:07:44] |
| zippyzip - Posts: 293 |
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any one over 2099 are having same issues , i am personally using 2102
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| [2020-05-22 02:26:23] |
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versions over 2099 when ever a chart book is shared ther is a huge amount of changes that occur to the chart book from original , bar colors , sub graph drawing are diff , study orders are diff , times change some times , We cannot reproduce this when testing under 2108. And we do not think 2102 would be affected. 2093 and some versions after were affected by some settings not saving in a Chartbook. But those versions were locked out.Update to the current version and let us know if you have a problem: Software Download: Fast Update The other thing is we do not even think 2102 can even send a Chartbook to a user and instead there is an error. Maybe that is the source of the confusion. You need to be on later versions. Update to 2018. If you have a problem with OpenGL start a new thread about it. Gradually we have been making performance improvements, and other known issues are resolved relating to that. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-05-22 02:27:37
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| [2020-05-24 23:33:36] |
| USER0007 - Posts: 22 |
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Here is an exception trace with freshly installed 2109 and OpenGL enabled, no exceptions seen when disabled. 19:00:46.808 *
ESM20_FUT_CME[M] 10 Sec #3 | Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2020-05-24 19:00:46.818 * ESM20_FUT_CME[M] Rev. 2t #1 | Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2020-05-24 19:00:46.820 * ESM20_FUT_CME[M] 1 PriceChanges #2 | Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2020-05-24 19:00:46.820 * ESM20_FUT_CME[M] 10 Sec #3 | Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2020-05-24 19:00:46.837 * ESM20_FUT_CME[M] Rev. 2t #1 | Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2020-05-24 19:00:46.838 * ESM20_FUT_CME[M] 1 PriceChanges #2 | Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2020-05-24 19:00:46.839 * ESM20_FUT_CME[M] 10 Sec #3 | Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2020-05-24 19:00:46.851 * ESM20_FUT_CME[M] Rev. 2t #1 | Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2020-05-24 19:00:46.852 * ESM20_FUT_CME[M] 1 PriceChanges #2 | Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2020-05-24 19:00:46.853 * ESM20_FUT_CME[M] 10 Sec #3 | Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2020-05-24 19:00:46.865 * ESM20_FUT_CME[M] Rev. 2t #1 | Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2020-05-24 19:00:46.866 * ESM20_FUT_CME[M] 1 PriceChanges #2 | Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2020-05-24 19:00:46.867 * ESM20_FUT_CME[M] 10 Sec #3 | Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2020-05-24 19:00:46.882 * ESM20_FUT_CME[M] Rev. 2t #1 | Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2020-05-24 19:00:46.883 * ESM20_FUT_CME[M] 1 PriceChanges #2 | Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2020-05-24 19:00:46.884 * ESM20_FUT_CME[M] 10 Sec #3 | Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2020-05-24 19:00:46.899 * ESM20_FUT_CME[M] Rev. 2t #1 | Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2020-05-24 19:00:46.900 * ESM20_FUT_CME[M] 1 PriceChanges #2 | Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2020-05-24 19:00:46.901 * ESM20_FUT_CME[M] 10 Sec #3 | Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2020-05-24 19:00:46.913 * ESM20_FUT_CME[M] Rev. 2t #1 | Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2020-05-24 19:00:46.914 * ESM20_FUT_CME[M] 1 PriceChanges #2 | Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2020-05-24 19:00:46.915 * ESM20_FUT_CME[M] 10 Sec #3 | Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2020-05-24 19:00:46.930 * ESM20_FUT_CME[M] Rev. 2t #1 | Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2020-05-24 19:00:46.931 * ESM20_FUT_CME[M] 1 PriceChanges #2 | Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2020-05-24 19:00:46.932 * ESM20_FUT_CME[M] 10 Sec #3 | Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2020-05-24 19:00:46.944 * ESM20_FUT_CME[M] Rev. 2t #1 | Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2020-05-24 19:00:46.946 * ESM20_FUT_CME[M] 1 PriceChanges #2 | Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2020-05-24 19:00:46.947 * ESM20_FUT_CME[M] 10 Sec #3 | Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2020-05-24 19:00:46.961 * ESM20_FUT_CME[M] Rev. 2t #1 | Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2020-05-24 19:00:46.962 * ESM20_FUT_CME[M] 1 PriceChanges #2 | Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2020-05-24 19:00:46.963 * ESM20_FUT_CME[M] 10 Sec #3 | Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2020-05-24 19:00:46.975 * ESM20_FUT_CME[M] Rev. 2t #1 | Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2020-05-24 19:00:46.977 * ESM20_FUT_CME[M] 1 PriceChanges #2 | Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2020-05-24 19:00:46.977 * ESM20_FUT_CME[M] 10 Sec #3 | Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2020-05-24 19:00:46.991 * ESM20_FUT_CME[M] Rev. 2t #1 | Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2020-05-24 19:00:46.993 * ESM20_FUT_CME[M] 1 PriceChanges #2 | Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2020-05-24 19:00:46.993 * ESM20_FUT_CME[M] 10 Sec #3 | Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2020-05-24 19:00:47.009 * ESM20_FUT_CME[M] Rev. 2t #1 | Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2020-05-24 19:00:47.010 * ESM20_FUT_CME[M] 1 PriceChanges #2 | Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2020-05-24 19:00:47.011 * ESM20_FUT_CME[M] 10 Sec #3 | Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2020-05-24 19:00:47.023 * ESM20_FUT_CME[M] Rev. 2t #1 | Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2020-05-24 19:00:47.024 * ESM20_FUT_CME[M] 1 PriceChanges #2 | Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2020-05-24 19:00:47.025 * ESM20_FUT_CME[M] 10 Sec #3 | Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2020-05-24 19:00:47.039 * ESM20_FUT_CME[M] Rev. 2t #1 | Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2020-05-24 19:00:47.040 * ESM20_FUT_CME[M] 1 PriceChanges #2 | Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2020-05-24 19:00:47.041 * ESM20_FUT_CME[M] 10 Sec #3 | Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2020-05-24 19:00:47.055 * ESM20_FUT_CME[M] Rev. 2t #1 | Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2020-05-24 19:00:47.056 * ESM20_FUT_CME[M] 1 PriceChanges #2 | Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2020-05-24 19:00:47.057 * ESM20_FUT_CME[M] 10 Sec #3 | Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2020-05-24 19:00:47.068 * ESM20_FUT_CME[M] Rev. 2t #1 | Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2020-05-24 19:00:47.069 * ESM20_FUT_CME[M] 1 PriceChanges #2 | Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2020-05-24 19:00:47.070 * ESM20_FUT_CME[M] 10 Sec #3 | Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2020-05-24 19:00:47.085 * ESM20_FUT_CME[M] Rev. 2t #1 | Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2020-05-24 19:00:47.087 * ESM20_FUT_CME[M] 1 PriceChanges #2 | Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2020-05-24 19:00:47.087 * ESM20_FUT_CME[M] 10 Sec #3 | Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2020-05-24 19:00:47.103 * ESM20_FUT_CME[M] Rev. 2t #1 | Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2020-05-24 19:00:47.105 * ESM20_FUT_CME[M] 1 PriceChanges #2 | Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2020-05-24 19:00:47.105 * ESM20_FUT_CME[M] 10 Sec #3 | Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2020-05-24 19:00:47.116 * ESM20_FUT_CME[M] Rev. 2t #1 | Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2020-05-24 19:00:47.118 * ESM20_FUT_CME[M] 1 PriceChanges #2 | Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2020-05-24 19:00:47.119 * ESM20_FUT_CME[M] 10 Sec #3 | Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2020-05-24 19:00:47.133 * ESM20_FUT_CME[M] Rev. 2t #1 | Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2020-05-24 19:00:47.135 * ESM20_FUT_CME[M] 1 PriceChanges #2 | Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2020-05-24 19:00:47.135 * ESM20_FUT_CME[M] 10 Sec #3 | Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2020-05-24 19:00:47.147 * ESM20_FUT_CME[M] Rev. 2t #1 | Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2020-05-24 19:00:47.148 * ESM20_FUT_CME[M] 1 PriceChanges #2 | Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2020-05-24 19:00:47.149 * ESM20_FUT_CME[M] 10 Sec #3 | Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2020-05-24 19:00:47.165 * ESM20_FUT_CME[M] Rev. 2t #1 | Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2020-05-24 19:00:47.167 * ESM20_FUT_CME[M] 1 PriceChanges #2 | Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2020-05-24 19:00:47.167 * ESM20_FUT_CME[M] 10 Sec #3 | Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2020-05-24 19:00:47.180 * ESM20_FUT_CME[M] Rev. 2t #1 | Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2020-05-24 19:00:47.181 * ESM20_FUT_CME[M] 1 PriceChanges #2 | Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2020-05-24 19:00:47.182 * ESM20_FUT_CME[M] 10 Sec #3 | Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2020-05-24 19:00:47.197 * ESM20_FUT_CME[M] Rev. 2t #1 | Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2020-05-24 19:00:47.198 * ESM20_FUT_CME[M] 1 PriceChanges #2 | Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2020-05-24 19:00:47.199 * ESM20_FUT_CME[M] 10 Sec #3 | Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2020-05-24 19:00:47.211 * ESM20_FUT_CME[M] Rev. 2t #1 | Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2020-05-24 19:00:47.212 * ESM20_FUT_CME[M] 1 PriceChanges #2 | Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2020-05-24 19:00:47.213 * ESM20_FUT_CME[M] 10 Sec #3 | Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2020-05-24 19:00:47.225 * ESM20_FUT_CME[M] Rev. 2t #1 | Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2020-05-24 19:00:47.226 * ESM20_FUT_CME[M] 1 PriceChanges #2 | Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2020-05-24 19:00:47.227 * |
| [2020-05-25 00:10:42] |
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Okay therefore OpenGL is not working for you for unknown reasons. Just disable it. Most users are not having a problem like this with OpenGL.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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