Support Board
Date/Time: Wed, 17 Sep 2025 16:29:21 +0000
quoteboard showing no data for certain symbols
View Count: 826
| [2020-05-12 12:54:57] |
| User327782 - Posts: 8 |
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Have recently setup my live realtime SC data and created a chartboard with a few symbols and most are pulling in data fine pre-market. AMZN,BA,CAT and NFLX though are showing all zeros. See attached. Thanks, I'm sure it's something I'm doing wrong. |
 quoteboard.png / V - Attached On 2020-05-12 12:53:47 UTC - Size: 12.47 KB - 253 views Attachment Deleted. |
| [2020-05-12 20:02:31] |
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Most likely you have gone over the symbol limit: Chart Data and Chart Data Files: Reducing Number of Symbols Being Tracked by Sierra Chart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-05-12 20:39:25] |
| User327782 - Posts: 8 |
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I think I figured it out but got myself into a different dilemma. I had added those symbols to the global symbol list because I wanted to set a tick size for them so I wouldn't have to change the chart all the time. When I removed them from the global symbol list they started populating data after a disconnect and reconnect to the the server. Question is how can I set the tick size for different symbols so I'm not constantly changing chart settings? Thanks |
| [2020-05-13 19:21:09] |
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In this case what you need to do is select a corresponding symbol pattern in Global Settings >> Symbol Settings which corresponds to the specific symbol and then press the Duplicate button. Modify the Tick Size and other settings as you require.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-05-20 11:50:44
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| [2020-05-13 23:05:27] |
| User327782 - Posts: 8 |
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I tried that but I must be missing something. Say I want to put in SPY as a symbol to customize the tick settings. I duplicated the SP?## and have tried setting security type to stock, underlying symbol to SPY and then disconnect and connect and it goes back to Zeros. Is there a help article on this? Thanks |
| [2020-05-20 11:50:29] |
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We apologize for the delay. You need to duplicate ??? in order for the new symbol settings to be correct.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-05-20 12:32:31] |
| User327782 - Posts: 8 |
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Thanks that worked.
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