Home >> Support Board

Support Board

Date/Time: Fri, 01 Nov 2024 00:06:54 +0000

How to Post a Message for Support

Custom Studies not loading in 2094

View Count: 1272

[2020-04-26 22:18:58] #1 [Go To First Post]
User48838 - Posts: 120
I loaded SC earlier and the custom studies didn't load correctly. I put them all back, closed SC and when SC restarted they were still not showing, even after saving them. Did I do something wrong?

[2020-04-26 22:44:52] #2 [Go To First Post]
User907968 - Posts: 821
Same problem noted here too, open chart book, studies are listed in studies to graph as 'Custom DLL Study'. Can re-add studies but the same problem returns after save, close & reopen. The newly created .backup2092 chartbook opens and loads correctly, so maybe some problem related to new chartbook format. Reverted to v2092.

[2020-04-26 22:53:10] #3 [Go To First Post]
Ackin - Posts: 1865
Reverted to v2092. Is the return without problems? Just downgrade or completely reinstall?

[2020-04-26 22:59:26] #4 [Go To First Post]
User907968 - Posts: 821
Just downgrade, didn't seem to be a problem. Loaded backup chartbook into v2092 and all seems ok.

[2020-04-26 23:05:03] #5 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We will do some testing. We added a new custom study from User Contributed Studies and did not see a problem. We will try a saved custom study in a Chartbook from a prior version. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2020-04-26 23:05:07] #6 [Go To First Post]
Ackin - Posts: 1865
Thanks User907968 User/custom studies will probably need to be recompiled with header files from version 2093/2094 ... this will again be confusion among people ... ************************************ Sierra Chart Engineering The other thing we need to discuss is the new date and time class object which uses a new internal format. This is going to break compatibility with custom studies. Those will need to be recompiled when that version comes out. It is just a simple recompile though. Version 2093: New Chartbook Format, Better Data Management in Sub Instances, Other Date Time Of Last Edit: 2020-04-26 23:19:30**

[2020-04-27 00:29:39] #7 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We created a Chartbook in version 2021, using studies from User Contributed Studies. It was a historical Daily chart with two studies. We opened that Chartbook in 2094 and the studies calculated and displayed. No problems. If you have an issue we need to get the Chartbook and also the custom studies DLL file so we can look into this. Attach them here. Do you have any problem if you add the custom study as a new study to the chart when using 2094? User/custom studies will probably need to be recompiled with header files from version 2093/2094 ... this will again be confusion among people ... No this is not the case. There have been no changes with the custom study interface requiring recompiling . Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-04-27 00:30:28

[2020-04-27 06:19:10] #8 [Go To First Post]
User907968 - Posts: 821
I apologise, I seem to have omitted a key piece of information - The custom studies appear and calculate as expected when opening a chartbook saved pre-v2094. Once the chartbook is saved in v2094, closed and then reopened, the studies no longer appear on opening. I did just run VS debug and it appears that the sc.SetDefaults block is not being executed when opening the chartbook. There is no problem when adding as a new study, until the chartbook is saved and reopened that is. In any case, requested files are attached for your inspection. (Files removed) Date Time Of Last Edit: 2020-04-27 07:06:28

[2020-04-27 07:06:10] #9 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
This problem will be resolved in the next release coming out in about 30 minutes. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2020-04-27 07:50:47] #10 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Version 2095 has been released. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2020-04-27 22:22:25] #11 [Go To First Post]
User472511 - Posts: 19
There still seems to be an issue with this and OpenGL in 2095.

[2020-04-27 22:30:12] #12 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
What is the specific issue in your case? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2020-04-27 23:18:50] #13 [Go To First Post]
User472511 - Posts: 19
Sorry I meant to actually post in the thread about settings not saving in the newer version. But in one of the instances in all chartbooks the color for down candle fills is setting to something other than what I have saved in previous versions.

[2020-04-28 00:25:35] #14 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Okay we will check on this. Update: We do not see a problem with this. Are you controlling this color through Chart >> Graphics Settings-Chart and not the global Graphics Settings? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-04-28 00:27:25

[2020-04-28 02:53:53] #15 [Go To First Post]
User472511 - Posts: 19
Yes the color is being controlled through the chart specific setting. It is only occurring in 1 of the sub-instances. I am using 1 main instance with 3 sub-instances. I will try to delete the chartbook and replace and see if that fixes it.

[2020-04-28 03:21:28] #16 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
No that should not be necessary. If you provide us the Chartbook we can test it. Instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-04-28 03:22:25

[2020-04-28 05:51:25] #17 [Go To First Post]
User472511 - Posts: 19
It seems that the global setting is overriding the chart setting. I changed the global candle down color and changed it on the chart again to be sure and upon restart everything was normal. The other settings seem to be properly controlled by the chart graphics settings.

[2021-02-10 19:04:58] #18 [Go To First Post]
User986784 - Posts: 1
hi, my custom study is not working anymore. it says: the custom study requires version 2217 or higher of sierra chart, current version 2207. how can i solve the issue? thanks

[2021-02-10 19:23:27] #19 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
You just need to update Sierra Chart following the instructions here: Software Download: Fast Update Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

To post a message in this thread, you need to log in with your Sierra Chart account: