Support Board
Date/Time: Fri, 01 Nov 2024 00:18:42 +0000
Billing for Denali data and Exchange Fees
View Count: 546
| [2020-03-02 22:52:00] |
| wingz - Posts: 121 |
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Last month was my first full month with the Denali charting data. The data is very good but I have a question about the Exchange fees. Last month I was billed the $25 Denali fee and a data exchange fee of $3.25. Yesterday (March 1st) I was billed for the $25 data fee and the $3.25 Exchange fee. I was also billed $5.25 twice for Exchange fees. Can you explain why I was billed $5.25 twice on this months bill please?
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| [2020-03-02 22:58:18] |
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You have three different exchange fees active on your account. This is unnecessary. We will cancel the ones you do not need.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-03-02 22:59:18] |
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We assume you are not going to be needing market depth data.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-03-03 02:37:47] |
| wingz - Posts: 121 |
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Correct...I do not need market depth data. I need real time data for ES, YM and NQ only. I don't know how those un-needed exchanges ended up on my account. Can you also credit my account back for those two charges.
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