Support Board
Date/Time: Tue, 04 Nov 2025 03:46:36 +0000
cannot connect due to Hostname resolution problem
View Count: 632
| [2020-02-24 05:42:57] |
| User734688 - Posts: 23 |
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have sent Message Log for analysis
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| [2020-02-24 11:27:37] |
| User734688 - Posts: 23 |
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can I have some help with this before market open please
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| [2020-02-24 13:30:32] |
| User734688 - Posts: 23 |
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I contacted TransAct and they there is nothing wrong with their priceapi. Of course, they would. Over to you now. I'm growing skeptical that this will be sorted by 9:30 ET |
| [2020-02-24 14:27:02] |
| User734688 - Posts: 23 |
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OK, so I have fixed the issue. For the FIRST time ever - the problem originated on my side. Not sure why, as I haven't change a thing. Specifically, I changed the DNS settings in my PC from Automatic to Manual (entered manual settings) and now ALL GOOD |
| [2020-02-24 17:41:36] |
| John - SC Support - Posts: 42737 |
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Also refer to item #4 in the following: Data/Trading Service Connection and Symbol Issues: 1.2. Network Communication or Server Problem For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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