Support Board
Date/Time: Fri, 04 Jul 2025 12:08:57 +0000
[Programming Help] [Locked] - Alerts
View Count: 3115
| [2020-01-07 20:03:47] |
| User226793 - Posts: 175 |
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Folks, can i get Equitites Data (Stock Data Ex: TSLA) for which i can apply my studies Example: ECIVWAP Studies to?
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| [2020-01-07 23:36:40] |
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Yes. Use this service: Sierra Chart Historical Data Service Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-01-08 00:54:23] |
| User226793 - Posts: 175 |
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Sorry, can you please be more specific.i am looking for real time data and not historical data...thank you and appreciate it
Date Time Of Last Edit: 2020-01-08 02:45:43
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| [2020-01-08 17:15:02] |
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For Real-Time Equities data, you can use the Sierra Chart Exchange Data Feed. Refer to the following page, which also has the Setup Instructions on it: Sierra Chart Exchange Data Feed Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-01-09 16:23:56] |
| User226793 - Posts: 175 |
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Folks, just a few follow up questions, 1. When i choose 20 stocks, can i choose the 20 stocks or 20 stocks are provided to me 2. I have an Rythemic Connection through AMP, i presume i need to buy the futures package on top of this if i want to look at all the futures and stock data 3. Most importantly, i want to make sure my indicator ECI VWAP works on this, can someone confirm that it works |
| [2020-01-09 23:57:52] |
| John - SC Support - Posts: 40745 |
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1. These are concurrent charts/symbols that you have open. If you need more than 20 at one time, then you would just need to change the number of symbols for the service. 2. If you are happy with the Rithmic data, then you do not need to activate Sierra Chart Exchange Data Feed. 3. You have access to historical intraday data through us, so just open a chart for TSLA and put the ECI VWAP study on and see if it meets your needs. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-01-10 00:08:18] |
| User226793 - Posts: 175 |
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John, thank you, unfortunately historical data does not meet my need .. I need current data.. can someone connect with me tomorrow to help me set this up..it should not be more than 2 min..do you need my cell?
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| [2020-01-10 14:47:00] |
| John - SC Support - Posts: 40745 |
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We were just suggesting you give the ECI VWAP a try with the historical data, since you were wondering if it would work. You should be able to determine that without the need to sign up for real-time data. Do you want to change all your data to the Sierra Chart data feed? So both Futures and Equities? Or do you want to get your Futures from Rithmic and just the Equities from Sierra Chart? If you want both from us, then what Futures Exchanges are you wanting for Real-Time data? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-01-10 17:53:19] |
| User226793 - Posts: 175 |
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John, can I ask you for a quick favor, can you please give me a call. If the equities data works, I can get both of the data from Sierra.. Appreciate your support my friend
Date Time Of Last Edit: 2020-01-10 17:55:32
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| [2020-01-10 19:04:52] |
| John - SC Support - Posts: 40745 |
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Talked to the customer and got them setup on the Sierra Chart Exchange Data Feed for both the CME Group and US Equities.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-01-13 18:04:35] |
| User226793 - Posts: 175 |
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Hi John, thank you very much for your help, after your help, I was able to achieve what I wanted to do... thank you and much appreciated. I wanted a fast way to look at multiple markets at the same time. Is there a way to create a summary level charts (5-6) charts pulling the 1 key from different chartbooks. Is there a way you could please give me a quick call
Date Time Of Last Edit: 2020-01-13 19:18:23
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| [2020-01-13 22:24:13] |
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We normally do charge for telephone and remote assistance support. Have a look at the Study Summary window: Study Summary Window But this is only going to show data from one Chartbook but it can be made visible, when any Chartbook is active. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-01-13 22:42:53] |
| User226793 - Posts: 175 |
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Hi No worries, I can pay for the call.. I was looking at the documentation, I just don't want to be pulling data everytime when I change symbols
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| [2020-01-13 23:10:03] |
| John - SC Support - Posts: 40745 |
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We can have a call tomorrow (Tuesday). Our rate for these kind of calls is $0.75 per minute, which will just get deducted from your account balance. Let me know what would be a good time for a call. I should be available after 10:00am Central US time and for most of the rest of the day after that.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-01-13 23:13:39] |
| User226793 - Posts: 175 |
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11 am works.. Do you have my number?
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| [2020-01-13 23:27:33] |
| John - SC Support - Posts: 40745 |
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Yes, we have your number, it is stored with your account. You can manage it from this page: https://www.sierrachart.com/UserControlPanel.php?page=ManageAccountInfo I will call you tomorrow (Tuesday, January 14) at 11:00am Eastern US Time. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-01-13 23:30:48] |
| User226793 - Posts: 175 |
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Thank you
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| [2020-01-14 16:16:58] |
| John - SC Support - Posts: 40745 |
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Customer wanted to have specific charts always showing as he moved between chartbooks. I explained the option of Detaching the window and then setting the option for Window Always Visible. For reference, here is the documentation for this setting: Window, CB and CW Menus: Window Always Visible (Window) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-02-14 15:25:40] |
| User226793 - Posts: 175 |
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Hello John, I just need some help with renewing my equities data. Could I request you to please give me a 2 min call and help me with it?
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| [2020-02-14 15:46:23] |
| John - SC Support - Posts: 40745 |
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Talked with customer and got them setup with the Sierra Chart Exchange Data Feed using the US Equities exchange.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-02-19 15:24:19] |
| User226793 - Posts: 175 |
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Hello John,I see only 100 days of data displayed, even when i change my chart settings to 400 days.. I have been trying to work with this for a bit now, could you please help me by giving me a quick call?
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| [2020-02-19 18:44:53] |
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Refer to the instructions here: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Downloading/Viewing More Historical Intraday Data Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-03-06 14:18:35] |
| User226793 - Posts: 175 |
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Hello John, I just need some help with renewing my equities data. Could I request you to please give me a 2 min call and help me with it?
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| [2020-03-06 15:04:57] |
| John - SC Support - Posts: 40745 |
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If you add enough funds to your account to make sure there is at least $31.50, then we will activate the data feed and US Equities exchange for you.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-03-06 15:19:31] |
| User226793 - Posts: 175 |
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Thank you, I have added the funds.. can you please activate at your end?
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