Support Board
Date/Time: Fri, 19 Sep 2025 11:39:34 +0000
Market Depth Historical Graph
View Count: 1307
| [2019-02-26 08:15:03] |
| User662216 - Posts: 6 |
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Study is not displaying properly after a certain candle, 2 pictures attached, both the same settings. http://www.sierrachart.com/image.php?Image=1551168819123.png http://www.sierrachart.com/image.php?Image=155116883345.png |
| [2019-02-26 15:09:32] |
| John - SC Support - Posts: 41901 |
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Please attach the chartbook that is having this problem. Follow the instructions here for how to attach the chartbook: Support Board Posting Information: Providing Chartbook with Only a Single Chart For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-02-26 15:26:37] |
| User662216 - Posts: 6 |
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Please find attached
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Private File |
| [2019-02-26 16:12:17] |
| John - SC Support - Posts: 41901 |
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Can you also attach your Market Depth Data file from February 24, 2019. You will find the Market Depth files in a folder named MarketDepthData under your Data files folder where the Chartbook was located. Just match up the symbol and date and then attach that file.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-02-26 17:29:59] |
| User662216 - Posts: 6 |
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Please find attached, thanks John
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Attachment Deleted. |
| [2019-02-26 17:44:10] |
| John - SC Support - Posts: 41901 |
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That is the file from August 24, 2018. Can you please attach the one from February 24, 2019. Just look at the file name, not the modified date in Windows Explorer - it will have the filename XBTUSD-BMEX.2019-02-24.depth.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-02-26 18:52:02] |
| User662216 - Posts: 6 |
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RAR'd as tried a handful of times to upload and as it got to 100%, it did nothing.
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Attachment Deleted. |
| [2019-02-27 18:01:36] |
| John - SC Support - Posts: 41901 |
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We have found the issue, it is related to a percentage calculation when there is a large outlier. The bar at 10:13 on February 24, 2019 has an Ask value of 40+ million in it, and that was why the graph changed colors when that bar was in view. We will have this corrected shortly and will let you know when it is released. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-02-28 22:46:26] |
| John - SC Support - Posts: 41901 |
|
This has been corrected along with some improvements for handling these kind of situations. Look for this in the next Pre-Release (v1881). This should be available in a few days. When available, you can use the Fast Update option - the instructions can be found here: Software Download: Fast Update For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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