Support Board
Date/Time: Fri, 19 Sep 2025 11:47:49 +0000
Chart updating but frozen
View Count: 786
| [2019-02-22 19:48:21] |
| User97684 - Posts: 136 |
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Hi, I have 2 depth of market charts open and as I was simultaniously changing one and the same study on both ( large volume indicator ) one of them sent an error message and then froze, but it is at the same time updating price. Only the scroll wheel works on this chart and nothing else. Disconnecting date feed no help. Is there a way I can unfreeze this chart without closing it ? Many thanks |
 chart_updating_but_frozen.png / V - Attached On 2019-02-22 19:47:08 UTC - Size: 40.12 KB - 300 views frozen_chart.png / V - Attached On 2019-02-22 19:47:13 UTC - Size: 87.08 KB - 295 views |
| [2019-02-22 20:16:26] |
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You need to restart Sierra Chart. An exception has occurred and at that point Sierra Chart is in an unstable state. Can you attach this Chartbook so we can test it. Here are instructions: Support Board Posting Information: Attaching a File (Optional) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-02-24 14:01:44] |
| User97684 - Posts: 136 |
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File attached
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Private File Attachment Deleted. |
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