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Date/Time: Sat, 05 Jul 2025 04:05:03 +0000



"your current service package does not support this function"

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[2019-02-20 15:40:21]
rhovega - Posts: 279
One of my Sierra instances has stopped connecting (which connects from a different IP address than other instances). The message log says "your current service package does not support this function". Nothing changed on my subscription, it is paid in advance for a few months. Need your assistance please.
[2019-02-20 16:18:52]
Sierra Chart - Max - Posts: 5839
To connect to Bitmex, you need to make sure that you are running the current version of Sierra Chart.

Refer to the Fast Update instructions here:
Software Download: Fast Update
Sierra Chart Support

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