Support Board
Date/Time: Tue, 04 Nov 2025 12:16:13 +0000
No trading updates
View Count: 763
| [2019-01-17 07:29:30] |
| User347737 - Posts: 9 |
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Hi, are you experiencing any issues today? I have logged in but nothing is moving on charts or ladders since 6.30AM UK time.... everything static as if closed. I have rebooted, logged out a few times and downloaded current version, nothing fixing it. I trade Eurex Bunds live via Stage 5. Thanks Dan |
| [2019-01-17 08:40:18] |
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You mean the question is GAIN Capital/OEC experiencing issues today. That is the service you are using. Refer to help topic 3: Intraday Chart or Chart Bars Not Updating | Blank Intraday Chart | "Currently no data to display" message for Intraday Chart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-01-17 08:40:24
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| [2019-01-17 17:15:11] |
| John - SC Support - Posts: 42737 |
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There appears to have been some missing data around the time that you reference. This has been patched and is now available. Refer to the following to re-download the data: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Retrying the Download When There is Data in the Chart For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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