Support Board

Date/Time: Sat, 31 Jan 2026 19:41:09 +0000

[User Discussion] - "Create new account anyway" when switching package 5 from AMP to Sierra?

[2018-12-27 00:42:33] #1 [Go To First Post]
User357598 - Posts: 6
Hello, I'd like to switch my purchase of package 5 from AMP to Sierra. I found these two pages, which makes things pretty straight forward: Package 5 shift from AMP to Sierra Direct Sierra Chart Account I understand I need to create my own "direct account" with Sierra. But when I try to do that, my email address is detected. The options are to "retrieve a lost password" or "Create a new account anyway". Is it safe to choose "Create a new account anyway", or do I have to create a "direct account" with an alternate / unique email address (I hope that's not the case). Thanks!

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