Support Board
Date/Time: Fri, 31 Oct 2025 06:07:21 +0000
Everything back to default
View Count: 718
| [2018-11-09 15:53:10] |
| User455902 - Posts: 16 |
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Went to open Sierra...1 page gray screen. Not connected. Had to enter name password in data/trade service. Then open chartbook. All charts/DOMs are back to default settings. I don't want to just start clicking options hoping to get lucky. Please tell me there is a way to get my settings back without having to do this by hand. I have not updated in probably a year, becuase I had to re-enter eveything manually after that update. Thanks
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| [2018-11-09 18:20:20] |
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If you have updated from a very old version, it is possible some settings may have changed but certainly not everything. For example, you may have to configure the Chart/Trade DOM columns: Global Trade Settings Windows: Customize Chart/Trade DOM Columns (Chart Specific) Just make sure you are actually opening an existing Chartbook: Chartbooks (Workspaces) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-11-09 18:21:14
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| [2018-11-09 20:30:36] |
| User455902 - Posts: 16 |
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To be clear, I just went to open Sierra in the morning, and got a gray screen/no connection. It was working fine 7 hours previously. I did not update/change anything. Does Sierra store my graphics settings on my PC somewhere so that I can re-install them? Thanks, again
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