Support Board
Date/Time: Fri, 31 Oct 2025 06:16:58 +0000
odd behavior lately
View Count: 890
| [2018-11-05 14:42:18] |
| User57210 - Posts: 121 |
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Lately my CL and ES chartbooks load as normal, but my NQ chartbook takes 4-6 minutes to load, with the system becoming unresponsive during parts of the load. The message log pauses on a historical download request. (CQG connection). Just now I selected a chart and from the dropdown menu selected sim mode to be checked/on. The chartbook immediately went "not responding" and remained that way for roughly 90 seconds... Please advise. |
| [2018-11-05 14:45:47] |
| User57210 - Posts: 121 |
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For further info, I just unchecked trade simulation mode, and the same unresponsive behavior is occurring.
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| [2018-11-05 16:59:44] |
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We want to look at this using remote assistance. Let us know if we can call.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-11-05 17:23:52] |
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There are two things we want you to do. Update to the pre-release with Help >> Download Prerelease: Software Download: Fast Update And within each chart or Trading DOM enable Chart >> Chart Settings >> Load Order Fills for Current Day Only: Chart Settings: Load Order Fills for Current Day Only (Chart >> Chart Settings >> Trading menu) If you still have a problem let us know and we will look at this with Remote Assistance. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-11-05 17:24:13
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| [2018-11-05 22:39:18] |
| User57210 - Posts: 121 |
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oK. I have done your two requests. please advise on remote assistance.
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| [2018-11-05 23:31:00] |
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Would it be too late for us to contact you in about 30 minutes to an hour?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-11-06 13:17:29] |
| User57210 - Posts: 121 |
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Apologies, I wasn't in the office last night at your requested time there. I'm available today. Feel free to also reach out via email.
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| [2018-11-06 18:31:19] |
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For the record, the user was called and the issue relates to a full recalculation of studies which is happening when going in and out of Trade Simulation Mode and there was a custom study the user is using which was time-consuming to calculate. We are going to see how we can do a workaround.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-11-11 10:01:43] |
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Use version 1840. This is the pre-release. Update with Help >> Download Prerelease. If the issue is what we think, it should work around it.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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