Home >> Support Board

Support Board

Date/Time: Mon, 03 Nov 2025 23:44:05 +0000

How to Post a Message for Support

Sierra Chart Data Delayed

View Count: 792

[2018-11-05 12:54:08] #1 [Go To First Post]
User747654 - Posts: 39
Please help. I loaded my setup this morning only to see all of my chart are 10 minutes behind and or data freezes. I am subscribed to the Sierra Chart Data. If you could please help it would be greatly appreciated. Thanks

[2018-11-05 16:59:42] #2 [Go To First Post]
Sierra Chart - Max - Posts: 5879
You have the "CME with Market Depth for nonprofessional Trading accounts" exchange active. Refer to the "Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges" section here: https://www.sierrachart.com/index.php?page=doc/SierraChartRealTimeFuturesStockDataFeed.php#UnderstandingAccessingDataFromCME Also to the "Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees" section here: https://www.sierrachart.com/index.php?page=doc/SierraChartRealTimeFuturesStockDataFeed.php#ConnectingOnlyOnceAMonthToTradingAccount Sierra Chart Support

To post a message in this thread, you need to log in with your Sierra Chart account: