Support Board
Date/Time: Thu, 30 Oct 2025 23:56:41 +0000
live data
View Count: 735
| [2018-10-31 18:46:45] |
| User845608 - Posts: 6 |
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I am having an issue with my live data. I trade off of a DOM in my Sierra charts. I updated versions of Sierra a couple days ago when I was having problems. Since I updated, my DOM is showing that I have 4 open trades, but my broker and my online broker statement show that I don't have open positions. my trade activity log shows that I have 4 open positions. I use Rithmic data. Is the problem I am having with Sierra? I can't place live trades because I'm not sure what is going on.
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| [2018-10-31 20:02:58] |
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my DOM is showing that I have 4 open trades, How do you come to this conclusion? Refer to: Trading Information Windows: Incorrectly Reported Trade Position Quantity Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-11-01 12:50:42] |
| User845608 - Posts: 6 |
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I came to that conclusion by reading my trade activity log. It shows that I'm long 4 futures contracts but my brokerage account shows I'm flat.
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| [2018-11-01 13:09:48] |
| User845608 - Posts: 6 |
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when I came in this morning, I had no data feed connection, but I had a message that my version was being updated. When will that be completed?
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| [2018-11-01 17:13:29] |
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I came to that conclusion by reading my trade activity log. It shows that I'm long 4 futures contracts but my brokerage account shows I'm flat. Disregard. Refer to:Trade Activity Log: Open Quantity Field Calculation Method but I had a message that my version was being updated. When will that be completed? That is something that you will complete when you get a prompt that the installer has been downloaded. Just simply go through the installation process. This is all.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-11-01 17:14:24
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