Support Board
Date/Time: Thu, 30 Oct 2025 13:14:03 +0000
Unable to connect
View Count: 767
| [2018-10-12 14:56:57] |
| gmorgan111 - Posts: 121 |
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I just lost connection to the trading server. My internet is fine. I am able to access all websites with the same speed. I am sending the log to you. Is there a problem on your end? I use Rithmic Thanks |
| [2018-10-12 14:57:37] |
| User296719 - Posts: 21 |
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If you're using Rithmic as your datafeed, it appears to be down right now with SC.
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| [2018-10-12 16:52:35] |
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There is an issue on the Rithmic side related to this. For a technical explanation of why we cannot solve this, refer to: Rithmic Data Connection Failure | Post: 149895 We will be contacting Rithmic about this today. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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