Support Board
Date/Time: Wed, 14 May 2025 22:35:26 +0000
I need a custom study built by SC in 2012; I need it updated
View Count: 1137
| [2018-07-07 11:15:23] |
| RQ - Posts: 50 |
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I was with Sierra charts for a number of years before I switched from trading futures to the forex. I’m going back to trading futures and have signed up again with my futures broker infinity/transact therefore I’m using Sierra charts again. At the moment I cannot track down the transaction number. Al built a semi-automated price retracement tool for me. I would be grateful if you could track down the transaction and confirm if you can help me out with an update to work on the current build. I can send you a copy of the old Dll if that would be of any help. |
| [2018-07-07 13:32:44] |
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Do you have the source code file with a CPP file extension, for this?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-07-07 17:36:15] |
| RQ - Posts: 50 |
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YES; I Think I have the CPP file extension
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| [2018-07-07 20:09:13] |
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You can privately attach it here and then we will recompile it for you. And make any necessary corrections. Here are instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-07-08 10:37:57] |
| RQ - Posts: 50 |
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There are three indicators within the Dll; if it’s possible extract the D.RET indicator and set it up on its own. If this is not possible or will cause too much hassle I can work with the existing Dll. I do need an additional level displayed; the 38.2. 38.2 50 61.8 76.4 Thanks guys, I will keep my fingers crossed it all goes to plan. Date Time Of Last Edit: 2018-07-08 20:47:03
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Private File |
| [2018-07-10 17:52:15] |
| RQ - Posts: 50 |
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Guys, just checking in with you. I sent you the CPP file and the Dll. I have noticed that the Dll has disappeared and the CPP file is still available as an attachment on the webpage. I’m not sure if you sent it back to me or not. A quick update would be useful. Thanks |
| [2018-07-10 18:04:55] |
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We should be able to get you the DLL tomorrow.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-07-10 18:05:05
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| [2018-07-11 10:16:05] |
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Your DLL files are attached to the following ticket: https://www.sierrachart.com/UserControlPanel.php?page=SupportTickets&Ticket=1531349285886#ViewTicket Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-07-11 22:49:07
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| [2018-07-11 11:49:38] |
| RQ - Posts: 50 |
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File attached
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Private File |
| [2018-07-11 22:49:13] |
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We have provided you these files through an account support ticket. The link is in post #8.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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