Support Board
Date/Time: Tue, 04 Nov 2025 01:22:16 +0000
Unable to open Chartbook
View Count: 1219
| [2018-04-11 04:16:54] |
| SY Tong - Posts: 28 |
|
Hi SierraChart, I am unable to open 2 Chartbooks that I use everyday. What happened was that I opened them this morning when market opened here in Hong Kong. After a while, I accidentally messed up the scale of the charts so I closed them and hoping that when I reopened them, the default setting will be in place again. However, I have not been able to open them since then. Please help, thank you. Regards, SY |
| [2018-04-11 18:00:19] |
| |
|
When you open one of the Chartbooks, does anything appear? Are there any error messages in the Window >> Message Log? Try using a backup Chartbook as explained here: Chartbooks (Workspaces): Accessing a Backup Chartbook File Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-04-12 00:54:41] |
| SY Tong - Posts: 28 |
|
Hi, Thanks for your help. No, I didn't see any error messages. But your reply helped me in reopening those Chartbooks I need. Thank you! Regards, Carol |
To post a message in this thread, you need to log in with your Sierra Chart account: