Support Board
Date/Time: Tue, 04 Nov 2025 03:45:01 +0000
Request for Remote Assistance Program please...
View Count: 1347
| [2018-04-02 18:01:44] |
| WilliamA - Posts: 26 |
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As indicated in a previous support posting, SC isn't sending orders to Interactive Brokers. I've confirmed with IB that the aren't receiving orders. They think there must be a setting within SC that isn't set correctly. I'd like to pay for Remote Assistance ASAP please. I can't trade at present and urgently need assistance. Please advise as soon as you can. Thank you.
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| [2018-04-02 18:13:20] |
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We are having a look at the Trade Activity Log now to see what we can find. From what we see we think we know what the problem is. Make sure Trade >>Trade Simulation Mode On is disabled. Refer to: Overview of Trading: Difference between Simulated and Non-Simulated Trading Modes Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-04-02 18:13:45
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