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Date/Time: Mon, 15 Dec 2025 22:51:05 +0000

How to Post a Message for Support

New Instance

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[2018-03-15 16:09:21] #1 [Go To First Post]
ktfroy - Posts: 85
Can a New Instance be used for live trading? I am getting order rejection when attempted.

[2018-03-15 19:12:25] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Yes. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2018-03-15 19:58:35] #3 [Go To First Post]
ktfroy - Posts: 85
Great. Why am I getting orders rejected?

[2018-03-15 20:50:37] #4 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We do not know because we do not see the error message and have no knowledge of the context. Copy and paste it here. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2018-03-16 16:41:44] #5 [Go To First Post]
ktfroy - Posts: 85
error message attached. I see I need to load the chart from the DTC server. Is it possible to change the symbol to DTC server through an existing chart -> chart settings -> find symbol ? I am not having success with this method.


3-15-2018 6-24-37 PM.png / V - Attached On 2018-03-16 16:40:59 UTC - Size: 14.89 KB - 325 views

[2018-03-16 18:45:16] #6 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Refer to: Using DTC Server for Data and Trading in Another Sierra Chart Instance: Using the Correct Trade Account (Rejections Related to Simulation Mode) I see I need to load the chart from the DTC server. Is it possible to change the symbol to DTC server through an existing chart -> chart settings -> find symbol ? None of this is making any sense to us. Therefore, none of this is really relevant. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

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