Support Board
Date/Time: Sat, 10 May 2025 17:29:09 +0000
socket gracefully closed by remote side
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| [2018-02-21 03:36:53] |
| 168 - Posts: 1 |
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Why the log said that "socket gracefully closed by remote side"? Is that the reason why I could not receive real time data? What should I do rectify the situation so that I can receive real time data?
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 Clipboard01.png / V - Attached On 2018-02-21 03:36:01 UTC - Size: 74.39 KB - 255 views |
| [2018-02-21 05:43:13] |
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The problem is the Sierra Chart Exchange Data Feed was not automatically renewed due to an insufficient balance. We now see that you reactivated the Sierra Chart Exchange Data Feed and activated the Hong Kong futures exchange. Let us know if you need further help. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-02-21 05:43:26
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