Support Board
Date/Time: Sun, 11 May 2025 21:21:42 +0000
Lost Studies in All Study Collection/Chart Templates
View Count: 2388
| [2018-01-06 06:23:55] |
| User585845 - Posts: 17 |
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I have lost the studies in all of my Study Collection/Chart Templates. Regardless of which Study Collection I select all of the studies are missing and my charts are blank. I am unable to follow the recommended procedure to add a screenshot/image because I have the chart studies window open and can't upload the screenshot this way. I think adding the imagines to my message this way is only way I can capture what the Chart Studies window is displaying. I appreciate your assistance with solving this issue. Thanks.
Date Time Of Last Edit: 2018-01-06 06:27:49
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 DBollingerBandSystem.jpg / V - Attached On 2018-01-06 06:22:30 UTC - Size: 252.95 KB - 423 views Ichimoku.jpg / V - Attached On 2018-01-06 06:22:50 UTC - Size: 305.88 KB - 425 views MixedBag.jpg / V - Attached On 2018-01-06 06:23:04 UTC - Size: 339.6 KB - 371 views MovingAverageSystem.jpg / V - Attached On 2018-01-06 06:23:21 UTC - Size: 291.37 KB - 427 views |
| [2018-01-06 08:11:24] |
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Many users have been affected by this. This problem is caused by your antivirus software deleting the SierraChartStudies.dll file. You need to disable your antivirus/security software, at least temporarily. For more information, refer to: Software Download: Antivirus/Anti-malware Software Flagging Sierra Chart Installer or other Files as Unsafe/Infected Once you do that, then update Sierra Chart with Help >> Download Prerelease to get the missing file. Instructions: Software Download: Fast Update Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-01-06 08:11:44
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| [2018-01-06 09:44:18] |
| User585845 - Posts: 17 |
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Thanks for your help. I disabled my antivirus/security software and tried downloading the Prerelease multiple times with no success and kept getting "Installation completed with errors." As a last resort, I checked the quarantine folder of my antivirus/security software and found the SierraChartStudies.dll file in there. I was able to restore it from the folder and now everything is back to normal. Thanks again.
Date Time Of Last Edit: 2018-01-06 10:15:17
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| [2018-01-07 04:23:49] |
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Good. Thank you for the details.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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