Support Board
Date/Time: Sun, 11 May 2025 21:19:36 +0000
Lost of Studies
View Count: 1098
| [2018-01-05 14:49:38] |
| User322939 - Posts: 3 |
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Most of my studies have been lost, I updated windows and sierra chart to the current version and still nothing what can I do ?
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| [2018-01-05 15:06:49] |
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This problem is caused by your antivirus software deleting the SierraChartStudies.dll file. You need to disable your antivirus/security software. For more information, refer to: Software Download: Antivirus/Anti-malware Software Flagging Sierra Chart Installer or other Files as Unsafe/Infected Once you do that, then update Sierra Chart with Help >> Download Prerelease to get the missing file. Instructions: Software Download: Fast Update Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-01-05 15:06:56
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| [2018-01-05 15:45:48] |
| User322939 - Posts: 3 |
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I have done everything I am suppose to and still nothing please contact me
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| [2018-01-05 18:23:21] |
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If this file is still missing: C:\SierraChart\SierraChartStudies.dll Then contact the support of your Antivirus/anti-malware/security software for assistance to prevent that from happening. If that file is present on your system, then let us know. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-01-05 18:33:38] |
| gomifromparis - Posts: 244 |
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Guys, since the dll has been flagged positive by major AV providers (Bitdefender, F-Secure,GData), and is causing quite some issues, wouldn't it make more sense that you, the author of the dll, contact the AV providers ?
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| [2018-01-05 21:20:25] |
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wouldn't it make more sense that you, the author of the dll, contact the AV providers ? Yes this was done this morning. But we need to provide an immediate and common sense guidance to users. Nobody should have any trouble with disabling their security software or preventing it from scanning Sierra Chart files. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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