Support Board
Date/Time: Thu, 30 Oct 2025 10:19:57 +0000
Different candles shape on seperated computers
View Count: 1197
| [2017-12-11 11:09:26] |
| UserZiltoid - Posts: 57 |
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Hello, We have notices that we see different candles shapes on separated computer sessions. Why is that? See in the attached screen shots, at 4:12 in one computer we see inverted hammer, and in the other full candle. Thanks. |
 computer1.png / V - Attached On 2017-12-11 11:09:12 UTC - Size: 45.22 KB - 422 views computer2.png / V - Attached On 2017-12-11 11:09:16 UTC - Size: 25.14 KB - 384 views |
| [2017-12-11 18:32:20] |
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This is explained in this section here: http://www.sierrachart.com/index.php?page=doc/helpdetails43.html#IncorrectClockSettingsOrDifferencesWithTimeStamping Make sure that Timestamp Using Computer Clock is set to False. And re-download the data as explained. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-12-11 18:32:50
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| [2017-12-11 19:02:12] |
| UserZiltoid - Posts: 57 |
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I can't find the: Global Settings >> Data/Trade Service Settings >> Service Setting >> Timestamp Using Local Computer Clock. |
| [2017-12-11 19:05:41] |
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Refer to: https://www.sierrachart.com/images/CQGTradingServiceSettings.png Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-12-11 19:08:32] |
| UserZiltoid - Posts: 57 |
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Thanks, it is set to false.
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| [2017-12-11 19:40:24] |
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OK. This must be a time stamping problem from CQG. Re-download the data in the intraday charts with Edit >> Delete All Data and Download. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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