Login Page - Create Account

Support Board


Date/Time: Mon, 12 May 2025 09:24:12 +0000



Account Not In Pool - Order Reject

View Count: 1022

[2017-11-17 13:19:52]
Ziklag - Posts: 73
Trade Activity Log: File read result: 111 records inserted. 0 fill records inserted. 0 records filtered. | 2017-11-15 04:36:44
Trade Activity Log: File date-time limits: Sim records date-time limit is 2017-10-31 00:00:00. Non-sim records date-time limit is 2017-08-14 00:00:00. Non-sim fill record date-time limit is 2016-11-15 00:00:00. | 2017-11-15 04:36:44
FXCM Live Trading (Standard) - DTC | Requesting trade accounts from server. | 2017-11-15 04:37:12
FXCM Live Trading (Standard) - DTC | Received 1 accounts from service. | 2017-11-15 04:37:12
FXCM Live Trading (Standard) - DTC | Requesting historical order fills for all trade accounts. Number of days: 90 | 2017-11-15 04:37:12
FXCM Live Trading (Standard) - DTC | Received 0 order fills. Inserting the ones that do not exist. | 2017-11-15 04:37:12
FXCM Live Trading (Standard) - DTC | Requesting Trade Positions data. | 2017-11-15 04:37:17
FXCM Live Trading (Standard) - DTC | No Trade Positions reported by DTC Server. Clearing existing Trade Positions. | 2017-11-15 04:37:17
FXCM Live Trading (Standard) - DTC | Requesting Trade Positions data. | 2017-11-15 08:37:01
FXCM Live Trading (Standard) - DTC | No Trade Positions reported by DTC Server. Clearing existing Trade Positions. | 2017-11-15 08:37:01
FXCM Live Trading (Standard) - DTC | Requesting Trade Positions data. | 2017-11-15 12:37:01
FXCM Live Trading (Standard) - DTC | No Trade Positions reported by DTC Server. Clearing existing Trade Positions. | 2017-11-15 12:37:01
FXCM Live Trading (Standard) - DTC | Requesting Trade Positions data. | 2017-11-15 16:37:01
FXCM Live Trading (Standard) - DTC | No Trade Positions reported by DTC Server. Clearing existing Trade Positions. | 2017-11-15 16:37:01
FXCM Live Trading (Standard) - DTC | Requesting Trade Positions data. | 2017-11-15 20:37:01
FXCM Live Trading (Standard) - DTC | No Trade Positions reported by DTC Server. Clearing existing Trade Positions. | 2017-11-15 20:37:01
FXCM Live Trading (Standard) - DTC | Requesting Trade Positions data. | 2017-11-16 00:37:01
FXCM Live Trading (Standard) - DTC | No Trade Positions reported by DTC Server. Clearing existing Trade Positions. | 2017-11-16 00:37:01
FXCM Live Trading (Standard) - DTC | Requesting Trade Positions data. | 2017-11-16 04:37:01
FXCM Live Trading (Standard) - DTC | No Trade Positions reported by DTC Server. Clearing existing Trade Positions. | 2017-11-16 04:37:01
FXCM Live Trading (Standard) - DTC | Requesting Trade Positions data. | 2017-11-16 08:37:01
FXCM Live Trading (Standard) - DTC | No Trade Positions reported by DTC Server. Clearing existing Trade Positions. | 2017-11-16 08:37:01
FXCM Live Trading (Standard) - DTC | Requesting Trade Positions data. | 2017-11-16 12:37:01
FXCM Live Trading (Standard) - DTC | No Trade Positions reported by DTC Server. Clearing existing Trade Positions. | 2017-11-16 12:37:01
FXCM Live Trading (Standard) - DTC | Requesting Trade Positions data. | 2017-11-16 16:37:01
FXCM Live Trading (Standard) - DTC | No Trade Positions reported by DTC Server. Clearing existing Trade Positions. | 2017-11-16 16:37:01
FXCM Live Trading (Standard) - DTC | Requesting Trade Positions data. | 2017-11-16 20:37:01
FXCM Live Trading (Standard) - DTC | No Trade Positions reported by DTC Server. Clearing existing Trade Positions. | 2017-11-16 20:37:01
FXCM Live Trading (Standard) - DTC | Requesting Trade Positions data. | 2017-11-17 00:37:01
FXCM Live Trading (Standard) - DTC | No Trade Positions reported by DTC Server. Clearing existing Trade Positions. | 2017-11-17 00:37:01
FXCM Live Trading (Standard) - DTC | Requesting Trade Positions data. | 2017-11-17 04:37:01
FXCM Live Trading (Standard) - DTC | No Trade Positions reported by DTC Server. Clearing existing Trade Positions. | 2017-11-17 04:37:01
FXCM Live Trading (Standard) - DTC | Requesting Trade Positions data. | 2017-11-17 08:37:01
FXCM Live Trading (Standard) - DTC | No Trade Positions reported by DTC Server. Clearing existing Trade Positions. | 2017-11-17 08:37:01
FXCM Live Trading (Standard) - DTC order update (Order reject). Info: FXCM order update (Rejected). Text: 19915;DAS 19915: ZDas Exception ORA-20001: Account is not in pool. Skip request for acct null. Internal Order ID: 16. Service Order ID: 541. Symbol: USOil | 2017-11-17 09:35:25 *
FXCM Live Trading (Standard) - DTC order update (Order reject). Info: FXCM order update (Rejected). Text: 19915;DAS 19915: ZDas Exception ORA-20001: Account is not in pool. Skip request for acct null. Internal Order ID: 19. Service Order ID: 542. Symbol: USOil | 2017-11-17 09:35:46 *
FXCM Live Trading (Standard) - DTC order update (Order reject). Info: FXCM order update (Rejected). Text: 19915;DAS 19915: ZDas Exception ORA-20001: Account is not in pool. Skip request for acct null. Internal Order ID: 22. Service Order ID: 543. Symbol: USOil | 2017-11-17 09:35:56 *
FXCM Live Trading (Standard) - DTC order update (Order reject). Info: FXCM order update (Rejected). Text: 19915;DAS 19915: ZDas Exception ORA-20001: Account is not in pool. Skip request for acct null. Internal Order ID: 25. Service Order ID: 544. Symbol: USOil | 2017-11-17 09:47:35 *
FXCM Live Trading (Standard) - DTC | Requesting Trade Positions data. | 2017-11-17 12:37:01
FXCM Live Trading (Standard) - DTC | No Trade Positions reported by DTC Server. Clearing existing Trade Positions. | 2017-11-17 12:37:01
[2017-11-17 16:21:30]
Sierra Chart Engineering - Posts: 104368
In regards to this:

FXCM Live Trading (Standard) - DTC order update (Order reject). Info: FXCM order update (Rejected). Text: 19915;DAS 19915: ZDas Exception ORA-20001: Account is not in pool. Skip request for acct null. Internal Order ID: 16. Service Order ID: 541. Symbol: USOil | 2017-11-17 09:35:25 *

Follow step 7 here:
https://www.sierrachart.com/index.php?page=doc/FXCMTrading.php#SetupInstructions
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

To post a message in this thread, you need to log in with your Sierra Chart account:

Login

Login Page - Create Account