Support Board
Date/Time: Mon, 12 May 2025 09:29:31 +0000
funny footprint
View Count: 958
| [2017-10-23 12:31:28] |
| User740709 - Posts: 153 |
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Hello, I just wonder - please find attached a snapshot of a footprint 5min down candle - you can see that the candle contains buy blocks from 161.72 to 161.68. How is it possible when the candle went just straight down? I could see on the DOM that those were sell blocks, how could they be reported as buy blocks on the chart? Thanks for explanation. Best regards, Hana |
 footprint.png / V - Attached On 2017-10-23 12:31:00 UTC - Size: 45.17 KB - 495 views Attachment Deleted. |
| [2017-10-23 16:19:33] |
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This was a problem affecting the Gain Capital data feed only. Update Sierra Chart to the current version following the instructions here: Software Download: Fast Update After that re-download the data in the chart with Edit >>Delete All Data and Download. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-11-20 10:54:09] |
| User740709 - Posts: 153 |
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Hello, I would just like to ask if there is any chance of looking at the issue again. It still occasionally happens, see the screenshot from today. The red arrow shows to a block that was a Sell, while it is marked on the buy side of the footprint. Thanks a lot. Kind regards, Hana |
| footprint.png / V - Attached On 2017-11-20 10:53:53 UTC - Size: 13.76 KB - 338 views |
| [2017-11-20 19:00:00] |
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This has already been very thoroughly looked at and we cannot do anything further. Instead you need to use a Sierra Chart Exchange Data Feed for this type of accuracy: Sierra Chart Exchange Data Feed Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-11-20 19:00:10
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