Support Board
Date/Time: Fri, 01 Nov 2024 00:36:57 +0000
Trial Live Data w Market Depth CME only
View Count: 1758
| [2017-10-20 19:40:47] |
| User709718 - Posts: 5 |
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Get ready to puke, another data/service confusion question. For the Trial with CME and Market depth live data, is it just the SC $5 fee, or is there any additional exchange trial fee I need to add to my available balance? On the "Activate and Pay for Sierra Chart Services" > "Available Service" should there not be a "Trial" selection in the Pull Down Menu? For the TRIAL live CME data, do I understand correctly I must activate a funded futures account with approved execution firm, or only after the trial expires to continue receiving live data at reduced pricing? Thanks |
| [2017-10-22 03:27:21] |
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Refer to step 9 here: Sierra Chart Exchange Data Feed: Setup Instructions And refer to: https://www.sierrachart.com/index.php?page=doc/FuturesData.php#CMEExchangesNotEntitledUnlessTradingAccount On the "Activate and Pay for Sierra Chart Services" > "Available Service" should there not be a "Trial" selection in the Pull Down Menu? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-10-22 03:28:01
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| [2017-10-23 20:14:50] |
| User709718 - Posts: 5 |
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Sierra Chart data connecting service keeps looping "Connecting" and "Waiting to reconnect." I have closed and reopened the software three times, the same problem occurs. I have just sent you a Log file. -Thanks
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| [2017-10-23 23:59:42] |
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We apologize for the delay with this. You are getting a Permission Denied error from Rithmic: Rithmic Trading | Message from server: Server Alert: Market Data Connection Login Failed. Result text: "permission denied" Refer to: Rithmic Trading Platform Service: Permission Denied Resolution Procedure We wish this was not so difficult. If you want real-time ES futures data you can just activate the CME Globex exchange for 42 USD per month. There is no cost for this month: https://www.sierrachart.com/UserControlPanel.php?page=ExchangeDataFeedFeatures#Exchanges And then just simply set Global Settings >> Data/Trade Service Settings >> Service to SC Data- All Services. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-10-24 00:02:09
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| [2017-10-25 03:48:29] |
| User709718 - Posts: 5 |
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I have connected to Rithmic live data, thank you.
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| [2017-10-25 04:19:04] |
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OK but we see that on your Sierra Chart Exchange Data Feed account: https://www.sierrachart.com/UserControlPanel.php?page=ExchangeDataFeedFeatures You have not activated any exchanges so the data will still be coming from Rithmic. You should activate one of the CME Group exchanges. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-10-25 19:59:01] |
| User709718 - Posts: 5 |
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Thank you for catching this important missed step, I'm comparing the Rithmic data feed to your Sierra Chart BarChart data feed.
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