Support Board
Date/Time: Tue, 13 May 2025 15:58:39 +0000
Server Problem
View Count: 931
| [2017-09-19 01:23:25] |
| hatem hosny - Posts: 57 |
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there is a problem in connecting to server! here is the message log link file:///C:/SierraChart/Data/MessageLogAnalysis.htm |
| [2017-09-19 01:38:39] |
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These are the relevant messages: SC Data - All Services | Connecting to the server ds7.sierracharts.com. Port 443 | 2017-09-19 03:12:47 DTC Client (31) | Creating socket. | 2017-09-19 03:12:47 DTC Client (31) | Connecting to IP: 8.18.161.133. | 2017-09-19 03:12:47 DTC Client (31) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2017-09-19 03:13:08 * The Message Log indicates a connectivity problem Sierra Chart on your computer to the server being connected to. There is no server problem at this time. We have verified that. This is the relevant help topic for this kind of issue: Data/Trading Service Connection and Symbol Issues: 1.2. Network Communication or Server Problem Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-09-19 01:39:56
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