Login Page - Create Account

Support Board


Date/Time: Thu, 31 Oct 2024 23:54:45 +0000



TransACT Data

View Count: 744

[2017-09-08 13:04:12]
Crtfyd - Posts: 278
Anybody else's Transact data only load from 8:47a est time this morning?

Its 9:03am now

RELoaded and RAC'd and no change.

I have night session set at 00:00:00

Should be getting data from then.

I just noticed YESTERDAY was the same. Ever since rollover day.

No wonder yesterdays indicators were off.

Is this a TransACT problem? (UPDATE:9:24a Yes, it is)
Date Time Of Last Edit: 2017-09-08 13:25:16
[2017-09-08 13:13:25]
sampater - Posts: 244
I have a big gap on NQZ7, YMZ7 and ESZ7. Delete and Download Data do not help.

U contracts are ok.
[2017-09-08 13:23:50]
Crtfyd - Posts: 278
UPDATE:

Just talked to TransACT

Yes, they know.

Its a known issue since the Rollover yesterday...they're working on it.
Date Time Of Last Edit: 2017-09-08 13:43:52
[2017-09-08 13:23:59]
Jaap - Posts: 3
I have the same problems since yesterday with Eminis. What is the problem?
[2017-09-08 13:26:32]
Crtfyd - Posts: 278
TransACT is trying to figure it out. Its TransAct, not the charts.
Yes, Im only referring to ESZ7 for me, don't know about others.
Date Time Of Last Edit: 2017-09-08 13:28:10
[2017-09-08 15:22:23]
Sierra Chart Engineering - Posts: 104368
This issue was resolved at 10:50 AM US Eastern time. All missing data has been restored.

Follow the instructions here to download the missing data:
Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Retrying the Download When There is Data in the Chart

The underlying reason for the problem has been resolved.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

To post a message in this thread, you need to log in with your Sierra Chart account:

Login

Login Page - Create Account