Support Board
Date/Time: Tue, 13 May 2025 23:40:36 +0000
HSI index
View Count: 1639
| [2017-06-01 23:50:17] |
| User223734 - Posts: 104 |
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I noted the HSI index for Hong Kong is under "Symbol is unknown" and the subscription is missing too.
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| [2017-06-01 23:55:55] |
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The Hong Kong Futures Exchange is not active on your account. Activate it here: https://www.sierrachart.com/UserControlPanel.php?page=ExchangeDataFeedFeatures Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-06-02 00:08:27] |
| User223734 - Posts: 104 |
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Please advises the symbol.
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| [2017-06-02 00:12:42] |
| User223734 - Posts: 104 |
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I can't find the HSI in "Exchanges", please check and advise the symbol.
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| [2017-06-02 00:17:11] |
| User223734 - Posts: 104 |
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The "HKSE" selection is not in "Exchanges", please check !
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| [2017-06-02 00:37:08] |
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We will activate the exchange for you. Did you want Hong Kong futures market depth data as well?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-06-02 00:46:26] |
| User223734 - Posts: 104 |
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Yes.
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| [2017-06-02 00:49:28] |
| User223734 - Posts: 104 |
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I have subscribed the HKSE long time ago, why this month has issues?
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| [2017-06-02 00:53:31] |
| User223734 - Posts: 104 |
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Sorry, I mean HKFE with market depth. Besides, I have also selected auto renew previously, why I have issues on this month? |
| [2017-06-02 01:03:27] |
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Actually we see why this happened. The exchange can only be used when you are authorized through RC Order Flow. We did activate it for you, but we cannot extend beyond this month. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-06-02 01:04:45] |
| User223734 - Posts: 104 |
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Thanks
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| [2017-06-02 01:13:42] |
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So it is active until June 30 but it cannot renew. You will need to contact RC Order Flow about this if you want to renew it.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-06-02 01:17:12] |
| User223734 - Posts: 104 |
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Already informed RC Order Flow.
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| [2017-06-02 05:31:24] |
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We now understand the reason for the problem. And it is all resolved.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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