Support Board
Date/Time: Tue, 13 May 2025 15:51:42 +0000
Missing bars/data in live charts
View Count: 695
| [2017-04-26 17:22:04] |
| User308205 - Posts: 1 |
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Hi, I'm using live CQG Web API feed (via AMP Futures live trading account) and recently (several days) I have noticed missing large chunks of data - e.g. bars start drawing only from 6pm or from 2pm and whole hours go missing, even if selecting 1 or 5 minute bars or even if I have 233 or 512 tick bars. It happens both on 30 yr T-bond as well as on S&P500 E-mini. My account is active, I have paid for subscription and my network connection (both wired and WiFi) are good. Initially I thought that maybe I have selected more narrow trading hours for data in the Chart Settings but they are set from midnight to 23:59 so that's not it. What the hell is going on, I wonder? I've tried uploading chart images using your own suggested method from here (https://www.sierrachart.com/index.php?page=doc/PostingInformation.php#Image) but it keeps failing (see the log) - yet another issue. Thus, I've attached the images as files. can you please investigate? Attached examples. Thanks, G. |
 2017-04-26 18_08_46 - FUSAM17 5 min.png / V - Attached On 2017-04-26 17:12:14 UTC - Size: 61.86 KB - 233 views 2017-04-26 18_19_12 FUSAM17.png / V - Attached On 2017-04-26 17:20:26 UTC - Size: 64.48 KB - 243 views 2017-04-26 18_10_34 F.US.EPM17.png / V - Attached On 2017-04-26 17:20:36 UTC - Size: 97.66 KB - 230 views |
| [2017-04-26 18:09:31] |
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Follow through the instructions here: http://www.sierrachart.com/index.php?page=doc/HistoricalIntradayData.html#RetryDownloadDataInChart Sounds like you have a firewall blocking the historical data connection. but it keeps failing (see the log) - yet another issue.
We do not see any Message Log here. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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