Support Board
Date/Time: Tue, 13 May 2025 15:57:39 +0000
Data not connecting
View Count: 702
| [2017-04-26 14:34:56] |
| User172040 - Posts: 70 |
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Hi, I use IQ Feed but it just keeps connecting. Why? Please see log below Reading Internal Order ID file. | 2017-04-26 10:31:28 Reading Trade Orders file. | 2017-04-26 10:31:28 Reading Trade Positions file. | 2017-04-26 10:31:28 Software version: 1522 | 2017-04-26 10:31:28 Uses New Spreadsheets | 2017-04-26 10:31:28 Usage end date: 2017-05-08 | 2017-04-26 10:31:28 Enabled for: Advanced Features. | 2017-04-26 10:31:28 Enabled for: Advanced Features 2. | 2017-04-26 10:31:28 Enabled for: Sierra Chart Historical Data Service. | 2017-04-26 10:31:28 Allow Support for Sierra Chart Data Feeds is enabled. | 2017-04-26 10:31:28 Current selected Data/Trading service: IQFeed | 2017-04-26 10:31:28 Chart Update Interval: 500 | 2017-04-26 10:31:28 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2017-04-26 10:31:28 2017-04-26 16:31:33 Local computer time | 2017-04-26 10:31:28 2017-04-26 14:31:33 Local computer time in UTC | 2017-04-26 10:31:28 2017-04-26 10:31:33 Local computer time in SC Time Zone | 2017-04-26 10:31:28 2017-04-26 14:31:28 Server time in UTC | 2017-04-26 10:31:28 Local computer UTC time and Server UTC time difference: 4 seconds. | 2017-04-26 10:31:28 Program path: C:\SierraChart\ | 2017-04-26 10:31:28 Data Files path: C:\SierraChart\Data\ | 2017-04-26 10:31:28 OS Version Number: 6.2 | 2017-04-26 10:31:28 Locale Setting: C | 2017-04-26 10:31:28 Checking for new symbol settings for service code dtn | 2017-04-26 10:31:28 HTTPS connection to www.sierrachart.com:443 (3) | Creating socket. Using TLS 1.2. | 2017-04-26 10:31:28 Symbol settings are up-to-date for dtn | 2017-04-26 10:31:35 IQFeed | Connecting. | 2017-04-26 10:31:38 IQFeed | Connecting to Admin port 9300 | 2017-04-26 10:31:38 Socket (4) | Connected. | 2017-04-26 10:31:38 IQFeed | Connected to Admin port. | 2017-04-26 10:31:38 HTTPS connection to www.sierrachart.com:443 (3) | Received socket Close event | 2017-04-26 10:31:40 HTTPS connection to www.sierrachart.com:443 (3) | Socket gracefully closed by remote side. | 2017-04-26 10:31:40 HTTPS connection to www.sierrachart.com:443 (3) | Initiating close of socket by core. | 2017-04-26 10:31:40 HTTPS connection to www.sierrachart.com:443 (3) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-04-26 10:31:40 HTTPS connection to www.sierrachart.com:443 (3) | Closed. | 2017-04-26 10:31:40 Service connection timed out. Will disconnect and retry. | 2017-04-26 10:32:38 * Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2017-04-26 10:32:38 To prevent further connection attempts, select 'File >> Disconnect'. | 2017-04-26 10:32:38 Socket (4) | Shutdown and closed. | 2017-04-26 10:32:39 IQFeed | Disconnected from Admin port. | 2017-04-26 10:32:39 IQFeed | Disconnected. | 2017-04-26 10:32:39 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2017-04-26 10:32:39 IQFeed | Connecting. | 2017-04-26 10:32:42 IQFeed | Connecting to Admin port 9300 | 2017-04-26 10:32:42 Socket (5) | Connected. | 2017-04-26 10:32:42 IQFeed | Connected to Admin port. | 2017-04-26 10:32:42 |
| [2017-04-26 17:40:21] |
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Follow step 11 in the setup instructions here for IQ Feed: http://www.sierrachart.com/index.php?page=doc/DTNIQFeed.html#Setup Consider using the Sierra Chart Exchange Data Feed instead: http://www.sierrachart.com/index.php?page=doc/SierraChartRealTimeFuturesStockDataFeed.php Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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